Cost of living pressures impact many Queenslanders, particularly those on low incomes who may be experiencing poverty and disadvantage.

The cost of essential services, such as electricity, water, telecommunications and public transport, has a significant impact on low-income households, who typically spend a higher proportion of their income on essentials.

QCOSS tracks the cost of living over time for a number of example households through our Cost of Living reports.

On these pages you will find information, factsheets, links and news items to assist you in helping your clients maintain access to affordable essential services, and keep you up-to-date on changes that may affect you or your clients. The information covers:

  • Financial and budgeting tips

  • Electricity and gas bills

  • Water costs

  • Transport information

  • Telecommunications information

  • Emergency relief

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Queensland Government media release Queenslanders can jump online and apply for rebates of up to $300 on energy efficient appliances to save on their electricity bills. Energy Minister Dr Anthony Lynham said first rebates should be flowing back into the first applicants’ bank accounts by the end of...
If you or someone you know need a meal this Christmas here are some places providing meals around Brisbane over the Chrismas period. End of season feast, gift and hamper, Jeays St Community Centre, 12 Jeays St, Bowen Hills, 20 December 12:00pm End of year free community lunch (tel 07 3358 5600),...
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Legal Aid Queensland has published a series of captioned recordings about their services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. The next webinar is Child Protection - the law and...
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Queensland Government media release The Palaszczuk Government will ensure Queenslanders’ power bills are pegged to average inflation over the next two years and cut $50 a year from bills as part of a $2 billion Affordable Energy Plan to provide cost of living relief. The move will see all the...
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The Women's Legal Service Queensland has developed the Penda app, a new free smartphone app to provide women who have experienced domestic and family violence with financial, legal and referral information. It has been tailored for intimate relationships but still may be relevant to other...
The PeakSmart air conditioning program is expanding to regional Queensland which means a household or small business will receive a cash reward of up to $400 if they purchase a peak smart air conditioner. Treasurer Curtis Pitt said “Regional Queenslanders will now have the option to help manage...
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Victorian Council of Social Service (VCOSS) has released a major study on the human impact of power prices: POWER STRUGGLES: Everyday battles to stay connected. The report argues government must remember that real people are at the centre of our nation’s energy price crisis. The report is based on...
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Commonwealth Health Care Card holders and asylum seekers can now apply for the Electricity Rebate through their retailer. If they apply by 31 December 2017 to receive a back-dated payment to 1 January 2017. Eligable applicants can apply through their electricity retailer with their Health Care Card...
The Queensland Government has recently extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers. Eligible households can receive a rebate of $330 (GST inclusive) on their electricity bills. Health Care Card holders and asylum seekers can contact their electricity...
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At the beginning of April transport concessions for job seekers and asylum seekers began in Queensland. These concessions offer eligible job seekers and asylum seekers half price travel on public transport. Details of eligibility are available on the Queensland Government website . This week the...

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Understanding the costs of your household appliances will help you reduce your energy consumption. Choosing energy efficient appliances and using energy saving strategies could help you reduce your electricity bills. Ergon Energy's appliance running costs factsheet provides some average household...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Ergon Energy has produced a guide to help staff in non-government organisations offer support to customers struggling with their electricity bills. It includes a range of options to help customers stay connected and information to help organisations assess their eligibility for assistance through...
The Queensland Government provides a range of concessions to eligible concession card holders. These concessions help you save on your household costs, energy, medical, travel and leisure costs. The Queensland Government concession information and contact details information sheet highlights some...
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER). The aim of the website is to help residential and small business energy consumers to navigate the electricity and gas markets to find a suitable energy offer. The website allows you to...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills. The portal is designed for financial counsellors...
QCOSS has developed some water factsheets to help those who are facing difficulties paying their water bills. The factsheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants. Download the factsheets from the...
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an...
In August 2014, QCOSS released a report which explores the experiences of Aboriginal and Torres Strait Islander customers using electricity pre-payment meters in remote communities. Click here to download the report.

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