Cost of living pressures impact many Queenslanders, particularly those on low incomes who may be experiencing poverty and disadvantage.

The cost of essential services, such as electricity, water, telecommunications and public transport, has a significant impact on low-income households, who typically spend a higher proportion of their income on essentials.

QCOSS tracks the cost of living over time for a number of example households through our Cost of Living reports.

On these pages you will find information, factsheets, links and news items to assist you in helping your clients maintain access to affordable essential services, and keep you up-to-date on changes that may affect you or your clients. The information covers:

  • Financial and budgeting tips

  • Electricity and gas bills

  • Water costs

  • Transport information

  • Telecommunications information

  • Emergency relief

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Queensland couples who rely on the age pension and rent in the private market are at the greatest risk of living in poverty compared to other seniors, according to the Queensland Council of Social Service's (QCOSS) latest Cost of Living Report. QCOSS’ fifth Cost of Living Report – Special Edition:...
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Up to 2,300 households in Cairns and Rockhampton will be given the opportunity to take part in a solar on public housing trial and save money on their electricity bill. Member for Barron River Craig Crawford said the first invitations to participate in the voluntary trial will be sent out in the...
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Victorian Council of Social Service (VCOSS) has released a major study on the human impact of power prices: POWER STRUGGLES: Everyday battles to stay connected. The report argues government must remember that real people are at the centre of our nation’s energy price crisis. The report is based on...
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Commonwealth Health Care Card holders and asylum seekers can now apply for the Electricity Rebate through their retailer. If they apply by 31 December 2017 to receive a back-dated payment to 1 January 2017. Eligable applicants can apply through their electricity retailer with their Health Care Card...
The Queensland Government has recently extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers. Eligible households can receive a rebate of $330 (GST inclusive) on their electricity bills. Health Care Card holders and asylum seekers can contact their electricity...
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At the beginning of April transport concessions for job seekers and asylum seekers began in Queensland. These concessions offer eligible job seekers and asylum seekers half price travel on public transport. Details of eligibility are available on the Queensland Government website . This week the...
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The Electricity Rebate has been extended to more Queenslanders helping to help ease cost-of-living pressures. Health Care Card holders and Asylum Seekers are now able to apply for the Electricity Rebate. For those who apply before 30 June 2017, payments will be backdated to 1 January 2017. This...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
For storm and flood assistance contact the SES on 132 500 and in a life threatening emergency call Triple Zero (000). You can also download the SES Assistance App by visiting https://www.ses.qld.gov.au/ The Queensland Police Service is constantly updating information on their Facebook page www...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...

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Essentials by AAI has partnered with Good Shepherd Microfinance to offer insurance for people who might not have the money for mainstream insurance. They offer specific benefits for people who are on low incomes: Affordable premiums Payments deducted directly from Centrelink benefits Fortnightly...
Understanding the costs of your household appliances will help you reduce your energy consumption. Choosing energy efficient appliances and using energy saving strategies could help you reduce your electricity bills. Ergon Energy's appliance running costs factsheet provides some average household...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
Ergon Energy has produced a guide to help staff in non-government organisations offer support to customers struggling with their electricity bills. It includes a range of options to help customers stay connected and information to help organisations assess their eligibility for assistance through...
The Queensland Government provides a range of concessions to eligible concession card holders. These concessions help you save on your household costs, energy, medical, travel and leisure costs. The Queensland Government concession information and contact details information sheet highlights some...
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER). The aim of the website is to help residential and small business energy consumers to navigate the electricity and gas markets to find a suitable energy offer. The website allows you to...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills. The portal is designed for financial counsellors...
QCOSS has developed some water factsheets to help those who are facing difficulties paying their water bills. The factsheets include information on what concessions and assistance are available, what to do if you can’t pay a water bill and information for tenants. Download the factsheets from the...
QCOSS has developed a number of factsheets to help those who are facing difficulties paying their energy bills or who need information on how to reduce their energy costs. The factsheets include tips on saving energy, what concessions and assistance are available and what to do if you can’t pay an...

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