| Step 1: Identify champions, leaders and local community needs and service systems | |
| Identify a strong lead agency or champion and key project leaders | |
| Conduct initial research into local community needs and services | |
| Step 2: Identify potential partners and seek initial funding and resources | |
| Bring the key agencies together at an inter-agency forum | |
| Develop an initial strategic vision for the MTSC | |
| Apply for funding for a project coordinator or other support and resources required | |
| Step 3: Assess the level of fit between agencies and develop and formalise the partnership | |
| Assess the fit between the potential partners and their level of commitment to the process | |
| Form a coordinating committee that will steer the process | |
| Identify a strong leader and facilitator to chair meetings | |
| Develop an initial vision and mission and document this | |
| Develop an initial partnership agreement or MOU | |
| Step 4: Begin the project planning and needs assessment process | |
| Conduct a needs assessment and organisational mapping | |
| Analyse the benefits and costs in developing the partnership and the proposed MTSC | |
| Conduct an initial risk assessment | |
| Develop an action plan for the whole project | |
| Break the action plan into various sub-plans and form sub-committees around them | |
| Step 5: Develop the operational vision and collaboration model and consult those affected | |
| Identify a shared operational vision, mission and goals for the MTSC | |
| Investigate and assess various collaboration models | |
| Decide on the most appropriate collaboration model | |
| Research and assess possible governance models | |
| Develop a business case for the MTSC | |
| Consult staff, volunteers, and others who will be affected by the arrangement | |
| Provide clear information to staff, volunteers and management committee members about the benefits of the collaboration | |
| Conduct effective team building and ongoing relationship strengthening of the agencies | |
| Step 6: Identify service needs, property and building requirements and secure funding | |
| Seek independent professional advice on all property acquisition, design, planning requirements, and legal matters, costs and risks |
|
| Identify space, facilities, and other needs related to the facility | |
| Begin identifying potential properties | |
| Undertake a full analysis of costs, benefits and financial impact of the MTSC | |
| Hire a consultant to develop a design brief and concept plan | |
| Develop and submit the funding proposal for the MTSC | |
| Seek sponsorship and support from local businesses and others | |
| Step 7: Find an appropriate location and property and develop the design concept | |
| Identify and select potential locations and properties for the MTSC | |
| Collaborate on the building design planning and construction process | |
| Step 8: Building or renovating the property and planning the re-location | |
| Ensure the needs of all partners are well met in the building or renovation process | |
| Plan the re-location process | |
| Step 9: Develop governance, administrative and other systems and policies | |
| Develop and document the governance model | |
| Hold a workshop that results in a clear document on the structure and functionality of the MTSC and how staff and others will interact | |
| Develop a more detailed MOU between the partner agencies | |
| Review and revise the risk management plan | |
| Develop administration, client management and finance systems | |
| Develop an initial policies and procedures manual | |
| Step 10: Develop and implement the monitoring and evaluation process | |
| Develop a realistic and effective process for the ongoing monitoring and evaluation of the outcomes and performance of the MTSC and the processes used | |
| Include reflections on process, planning and implementation in regular meeting agendas | |
| Document the explicit objectives you want to achieve and revisit them at each meeting | |
| Step 11: Developing change management and communication systems | |
| Plan and implement the change management process in more detail | |
| Hold training sessions on change management | |
| Design and implement an appropriate communication strategy |
|
| Establish feedback loops between workers | |
| Step 12: Foster collaboration and community and plan for sustainability and success | |
| Hold informal social functions | |
| Conduct a further visioning, critical reflection and planning workshop | |
| Develop long-term business plans for financial administration and sustainability of the centre | |
| Develop strategies to improve the sustainability and success of your MTSC and its systems and processes | |
| Jointly plan future projects and activities |
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