Step 1: Identify champions, leaders and local community needs and service systems | |
Identify a strong lead agency or champion and key project leaders | |
Conduct initial research into local community needs and services | |
Step 2: Identify potential partners and seek initial funding and resources | |
Bring the key agencies together at an inter-agency forum | |
Develop an initial strategic vision for the MTSC | |
Apply for funding for a project coordinator or other support and resources required | |
Step 3: Assess the level of fit between agencies and develop and formalise the partnership | |
Assess the fit between the potential partners and their level of commitment to the process | |
Form a coordinating committee that will steer the process | |
Identify a strong leader and facilitator to chair meetings | |
Develop an initial vision and mission and document this | |
Develop an initial partnership agreement or MOU | |
Step 4: Begin the project planning and needs assessment process | |
Conduct a needs assessment and organisational mapping | |
Analyse the benefits and costs in developing the partnership and the proposed MTSC | |
Conduct an initial risk assessment | |
Develop an action plan for the whole project | |
Break the action plan into various sub-plans and form sub-committees around them | |
Step 5: Develop the operational vision and collaboration model and consult those affected | |
Identify a shared operational vision, mission and goals for the MTSC | |
Investigate and assess various collaboration models | |
Decide on the most appropriate collaboration model | |
Research and assess possible governance models | |
Develop a business case for the MTSC | |
Consult staff, volunteers, and others who will be affected by the arrangement | |
Provide clear information to staff, volunteers and management committee members about the benefits of the collaboration | |
Conduct effective team building and ongoing relationship strengthening of the agencies | |
Step 6: Identify service needs, property and building requirements and secure funding | |
Seek independent professional advice on all property acquisition, design, planning requirements, and legal matters, costs and risks |
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Identify space, facilities, and other needs related to the facility | |
Begin identifying potential properties | |
Undertake a full analysis of costs, benefits and financial impact of the MTSC | |
Hire a consultant to develop a design brief and concept plan | |
Develop and submit the funding proposal for the MTSC | |
Seek sponsorship and support from local businesses and others | |
Step 7: Find an appropriate location and property and develop the design concept | |
Identify and select potential locations and properties for the MTSC | |
Collaborate on the building design planning and construction process | |
Step 8: Building or renovating the property and planning the re-location | |
Ensure the needs of all partners are well met in the building or renovation process | |
Plan the re-location process | |
Step 9: Develop governance, administrative and other systems and policies | |
Develop and document the governance model | |
Hold a workshop that results in a clear document on the structure and functionality of the MTSC and how staff and others will interact | |
Develop a more detailed MOU between the partner agencies | |
Review and revise the risk management plan | |
Develop administration, client management and finance systems | |
Develop an initial policies and procedures manual | |
Step 10: Develop and implement the monitoring and evaluation process | |
Develop a realistic and effective process for the ongoing monitoring and evaluation of the outcomes and performance of the MTSC and the processes used | |
Include reflections on process, planning and implementation in regular meeting agendas | |
Document the explicit objectives you want to achieve and revisit them at each meeting | |
Step 11: Developing change management and communication systems | |
Plan and implement the change management process in more detail | |
Hold training sessions on change management | |
Design and implement an appropriate communication strategy |
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Establish feedback loops between workers | |
Step 12: Foster collaboration and community and plan for sustainability and success | |
Hold informal social functions | |
Conduct a further visioning, critical reflection and planning workshop | |
Develop long-term business plans for financial administration and sustainability of the centre | |
Develop strategies to improve the sustainability and success of your MTSC and its systems and processes | |
Jointly plan future projects and activities |
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