Twelve key steps or phases in the process of establishing consortiums and MTSCs have
been identified:

Step 1: Identifying champions, leaders and local community needs and service systems
Step 2: Identifying potential partners and seeking initial funding and resources
Step 3: Assessing the level of fit between agencies and developing and formalising the partnership
Step 4: Beginning the project planning and needs assessment process
Step 5: Developing the operational vision and collaboration model and consulting those affected
Step 6: Identifying service needs, property and building requirements and securing funding
Step 7: Finding an appropriate location and property and developing the design concept
Step 8: Building or renovating the property and planning the re-location
Step 9: Developing governance, administrative and other systems and policies
Step 10: Developing and implementing the monitoring and evaluation process
Step 11: Developing change management and communication systems
Step 12: Fostering collaboration and community and planning for sustainability and success

The large number of steps highlights how complex the process is and the significant time, energy and commitment required. As a participant in the MTSC Pilots Project commented: ‘There are many more steps involved than people realise’. Depending on the project, some of these steps may happen in a different order or at the same time, and should be seen as quite flexible and open to change. For example, the identification of the building or the collaboration model could happen at a much earlier stage in some cases.

A possible timeframe for each step has not been included as this will vary considerably, depending on a range of factors. However, an example of the timeframe for establishing the Caboolture MTSC is provided in Box A1 below. A MTSC Pilot Project evaluation participant reflected:

The project has needed to flexible and progress at the pace of the consortium members or otherwise there is risk of burnout for voluntary management committee members associated with the significant workload of managing the project.

You will need flexibility in planning, design and resources so that the partners can adjust to changing circumstances and any problems that were difficult to foresee. Continuing flexibility is also needed to respond to emerging community needs.

Box A1: Timeframe for establishing George Street Community Place

late 2005:    Five agencies are invited to be part of the MTSC Pilots Project
early 2006:   MTSC steering committee formed
July 2006:    Business case for MTSC developed
Sept 2006:    Part-time Senior Project Officer appointed to support and manage the project at a local level
Dec 2006:     Visioning day held
May 2007:    Draft MOU developed and signed
Nov 2007:     Caboolture MTSC Cooperative formally established
May 2008:    Organisations begin moving into the renovated building

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