Flexible responses to the accommodation needs of young people (PDF 52 kB)

Pooled funds allow flexible approaches to youth homelessness.

Since 2002, four Supported Accommodation and Assistance Program (SAAP) agencies in the Sunshine Coast region have shared a pool of additional funding, which they have applied to individual responses for young people who are homeless or at risk of homelessness. Through a formal cooperative working agreement, the partner agencies are able to use funds to provide additional support beyond that available through existing funding, to help high-needs clients avoid homelessness. Funds are used for diverse purposes including intensive youth worker support, short-term payments for accommodation, or provision of a service that is critical to their accommodation stability.

The Cairns Social Housing Viability Project (PDF 180 kB)

Project enhances sector cooperation, coordination and collaborative efforts.

The Cairns Social Housing Viability Project emerged through an increasing need at the local sector level, to undertake cooperative, coordinated and collaborative efforts in more informed and effective ways; and broader policy initiatives occurring in both the housing and homelessness sectors.

A commitment to re-learning how to creatively thrive (not merely survive!) at the edge of ongoing changes to organise into higher levels of coherency and viability at the sector level was a core vision of the project. Action learning and research principles and methods were utilised to underpin and guide various stages of the project. The project was:

  • funded through Department of Housing
  • auspiced through Shelter Housing Action Cairns (SHAC)
  • supported by a reference group of representatives from partnering services.

Ipswich Community Access Disability Services (PDF 40 kB)

Internal and external partnerships close the gaps between clients and community.

Staff of the three programs which comprise Ipswich Community Access Disability Services (ICADS) go the extra mile to provide high-quality services to clients through a community development approach. ICADS functions as an integrated partnership within Ozcare and as a collaborative model of support in the wider community. Its success is based on bringing together relevant players who can provide a solution for each client if a gap is identified between the community and the client.

Warwick Youth Accommodation Working Party (PDF 41 kB)

Focusing on the process rather than the destination brings results.

The Warwick Youth Accommodation Working Party brings together local stakeholders to develop responses to youth homelessness. After a shaky start in 2000, the group consulted the Queensland Youth Housing Coalition (QYHC) in 2003 to clarify the direction needed to improve services and solutions for young people.

After identifying service provision models, members developed a customised community placement model for Warwick. Funding from a local church will employ a coordinator for this early intervention program, which will provide support for young people and families experiencing conflict that could lead to homelessness.

The Brisbane Homeless Service Centre (PDF 50 kB)

Two years of preparation yields a high-quality, one-stop shop for people at risk of homelessness.

The Brisbane Homelessness Service Centre (BHSC) opened in January 2006 in Brisbanes inner south. It houses five partner agencies, each offering a specialist service to people experiencing homelessness. The agencies worked hard to realise their vision for an integrated service that is better able to respond to the complexities of homelessness.

Hervey Bay Commitment to Youth and the Hervey Bay Youth Sector Network (PDF 52 kB)

Collaboration streamlines Hervey Bays response to youth unemployment.

The inception of a Youth Sector Network in 1996 was the start of collaborative efforts by Hervey Bay's youth agencies to address high youth unemployment.

Wide Bay/Burnett Training Alliance (PDF 28 kB)

Joint training calendar generates lasting results for disability organisations.

In 1997 a group of disability service organisations in Wide Bay/Burnett collaborated to improve training options for staff. By working together, these organisations have maximised access to training resources, systems and funding so staff can benefit from training tailored to the sector's local needs. Although the Wide Bay/Burnett Training Alliance no longer exists, three organisations still share resources and are contemplating shared administration functions and systems.

George Street Neighbourhood Centre Association Inc (PDF 27 kB)

A coordinated community house brings new opportunities to South Mackay.

The George Street Neighbourhood Centre (GSNC) opened in 1989 because South Mackay lacked support services in the community. Now 13 programs operate from the centre and more than nine other community groups regularly use the centre. Although more services are needed in the area, there is no scope for the centres current operational resources to support further initiatives.

Focal Extended Inc (PDF 40 kB)

Collaboration yields accredited training for the disability sector.

In 2005 Focal Extended Inc (Focal) secured government funding to provide Certificate III Disability Work training to several agencies in the Ipswich region. Pre-existing collaborative relationships within the local disability sector prompted Focal to adopt a collaborative approach to training delivery. The result was satisfying for all parties, including staff who were previously hesitant about formal training.

HART 4000: a recipe for collaboration and synergy (PDF 40 kB)

A new model for delivering services reduces pressure on homeless people in Brisbane but highlights the challenge of moving from crisis responses to long-term solutions.

HART 4000 is a consortium of Brisbane-based welfare and community development agencies that collaborate to provide multiple access points for homeless people seeking help. A coordination team provides case coordination and homeless people can receive help from a variety of agencies without having to travel from service to service repeating their story and request. The consortiums goal is to focus on sustainable outcomes and tenancies; a challenge when faced with the extent of day-to-day need presented by the 891 people who used HART 4000 in its first 11 months of operation.

Community mentoring alliance project in the Mackay Hinterland (PDF 64 kB)

Disparate communities trial mentoring model to strengthen governance.

The Mackay Regional Council for Social Development (MRCSD) is developing a mentoring model to respond to community management committee needs in the hinterland mining towns of Moranbah, Dysart and Nebo.

The model will support committees under pressure because of regional characteristics and governance challenges in non-government organisations.

A working group of community and business sector representatives and an MRCSD worker lead the project.

At the Community Directors Conference 2018 you'll hear solutions to some of the problems that plague not-for-profit boards, and learn how to clear a path to greater impact. Reasons to attend the Community Directors Conference: New connections with community directors striving for better results An...
The Community Services Industry Alliance's (CSIA) Inclusion Ready project is providing the opportunity for organisations to develop the narrative they need alongside a theory of change to strengthen their Information, Linkages and Capacity Building (ILC) grant applications. Stories of Change to...
MDA (Multicultural Development Australia) and DiverseWerks are delivering an NDIS Sector Development - Provider Readiness (CALD) project funded by the Department of Social Services and supported by the Queensland Government. The project aims to increase sectoral understanding of people with...
Community Legal Centres Queensland, in partnership with the Telecommunications Industry Ombudsman, are surveying lawyers, frontline and intake workers, and social workers in Queensland about the impact phone or internet issues are having on their clients. The results will help shape the...
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Super early bird registrations are now open for the 17th National Volunteering Conference held 20-22 June 2018 at the International Convention Centre, in Sydney. The conference theme this year is 'Ignite, Invigorate, Inspire'. The 2018 conference will provide a forum for not-for-profit, managers of...
The National Disability Services (NDS) released their flagship report the State of Disability Sector Report 2017 in early December. Alongside the report they have developed a helpful factsheet with key statistics from the report. The report is based on responses from more than 500 disability...
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Elections are exciting and offer opportunities for real positive change, but how do you position your organisation to take advantage of these opportunities and avoid the risks? This webinar will discuss campaign and communications case studies from Australia and the UK and help you identify the...
Pro Bono Australia have launched Civil Voices, a survey to find out the social sector's perspective on the current state of advocacy in Australia. The organisation have said participation in the survey is essential for a holistic insight into the sector's ability to advocate on matters of public...


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The collaboration decision support tool is designed as a resource to aid organisations considering entering into or forming collaborations to: (a) help to determine if collaboration is the most appropriate model (b) assess current capacity and capability to undertake collaborative action, and (c)...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...
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This is a very simple and easy to use toolkit that is filled with templates and guides to support your organisation to develop innovative and collaborative ways of working together. From developing a value statement, stakeholder engagement, business planning, SWOT analysis and many more. The...
This conversation explores Western Australia's experience in developing its "Delivering Community Services in Partnership Policy". Rebecca Brown, Deputy Director-General, Department of Premier and Cabinet, Western Australia, Chris Hall, Chief Executive, MercyCare WA and Irina...
This guide looks at client-focused service integration . Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case...
This document outlines the the issues and factors you need to think about when working in partnership or merging with other organisations. Download the Collaborative working and mergers document here .
This Research to Practice Note aims to improve understanding of effective interagency collaboration in a shared approach to child protection context and provides a brief overview of the relevant literature in this area. You can access the document here .

The Womens Centre Cairns is a proudly feminist not-for-profit organisation that provides services to women and children at risk of domestic violence and homelessness. Drawing funding from the Department of Communities, Child Safety and Disability Services and Department of Housing and Public...

Tiffany Tento, Queensland Council of Social Service

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Shelley Dunlop, Queensland Council of Social Service

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The Social Benefit Bond Program, Queensland Treasury

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Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Ring of paper children including some in wheelchairs
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Human Rights for Queensland
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Darren Smith, Breaking New Ground

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The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

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Kylie Hogan, National Disability Services

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Outcomes Working Group February 2015
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Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...


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