The community services industry is undergoing significant transformation. The industry has demonstrated expertise in identifying and responding to client and community need, but is now facing new challenges, such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty.

The rapid pace of change taking place in the industry is creating significant challenges and opportunities for organisations. These include:

  • new models such as place-based approaches and person centred care
  • the move of funding control from the organisation to the individual
  • the move from input to outcome and ultimately impact measurement and the associated shift to results-based funding
  • important reforms being formulated and implemented in areas like disability, child safety, homelessness, mental health, community mental health and aged care services
  • demographic shifts such as the ageing population and the growth in population in terms of number, age and diversity
  • the community’s changing expectations about their growing needs for care.

It is becoming increasingly important that the industry make short, medium and long term plans to address these challenges.

To prepare for the service delivery and workforce impacts of these reforms, community sector organisations will need to critically examine their business model. In many cases this will require organisations to adjust their model to support their future operations and ensure they can continue to meet the requirements of the community and maintain viability.

Having a successful business model and strong business practices is relevant in all sectors, including the not-for-profit sector.

Business success will mean different things for different community services organisations, but it's likely to include high quality services, highly satisfied customers, capacity to adapt and grow and achievement of outcomes. To achieve business success, organisations will require financially viable business models, strategic governance and leadership and fit-for-purpose staffing models.

The Business Development Package aims to support organisational readiness for the changes occurring across the community services industry.

    Organisational development toolkit

    Three online self-assessment tools to guide organisations through:

    • strategic review
    • organisational capability self-assessment
    • capability development plan

      Business development resources

      Links to publicly available resources across a range of business development areas to support organisational readiness.

      Leading Through Futures Thinking, is a strategic foresight resource designed for disability service providers to engage in challenging current thinking and practice and create alternatives to how services and supports are currently offered. To access this resource, click here and go to Topic 9.

      Strategic assessment of your organisational viability and sustainability is critical to your preparedness for the introduction of the National Disability Insurance Scheme to Queensland. To access resources to help you with your preparation, click here and go to Topic 10.

      Other changes and reforms

        Read more about the change and reforms impacting the community services industry in the influences and reforms within community services fact sheet, or visit the following websites:

        National Disability Insurance Scheme and the establishment of the National Disability Insurance Agency

        Your Life Your Choice: Self-Directed Support Framework

        Queensland Mental Health Commission

        Australian Charities and Not-for-Profit Commission

        Homelessness and employment services in Cairns have banded together with all three tiers of government to find new ways of helping homeless people get back on track through employment. Queensland Council of Social Service (QCOSS) CEO Mark Henley said 15 organisations and five government departments...
        The Workplaces for Wellness website guides you through 5-Steps to develop a workplace wellness program. You can tailor a wellness program to suit your workplace and meet your employees’ needs. Whether you are just starting out or building on an existing program—everything you need is here. You can...

        Pages

        Your search yielded no results

        There may not be any content with your search criteria.

        • Check if your spelling is correct.
        • Remove quotes around phrases to search for each word individually. bike shed will often show more results than "bike shed".
        • Consider loosening your query with OR. bike OR shed will often show more results than bike shed.

        Pages

        See videos from StudioQ related to this topic

        Share or Print