The community services industry is undergoing significant transformation. The industry has demonstrated expertise in identifying and responding to client and community need, but is now facing new challenges, such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty.

The rapid pace of change taking place in the industry is creating significant challenges and opportunities for organisations. These include:

  • new models such as place-based approaches and person centred care
  • the move of funding control from the organisation to the individual
  • the move from input to outcome and ultimately impact measurement and the associated shift to results-based funding
  • important reforms being formulated and implemented in areas like disability, child safety, homelessness, mental health, community mental health and aged care services
  • demographic shifts such as the ageing population and the growth in population in terms of number, age and diversity
  • the community’s changing expectations about their growing needs for care.

It is becoming increasingly important that the industry make short, medium and long term plans to address these challenges.

To prepare for the service delivery and workforce impacts of these reforms, community sector organisations will need to critically examine their business model. In many cases this will require organisations to adjust their model to support their future operations and ensure they can continue to meet the requirements of the community and maintain viability.

Having a successful business model and strong business practices is relevant in all sectors, including the not-for-profit sector.

Business success will mean different things for different community services organisations, but it's likely to include high quality services, highly satisfied customers, capacity to adapt and grow and achievement of outcomes. To achieve business success, organisations will require financially viable business models, strategic governance and leadership and fit-for-purpose staffing models.

The Business Development Package aims to support organisational readiness for the changes occurring across the community services industry.

    Organisational development toolkit

    Three online self-assessment tools to guide organisations through:

    • strategic review
    • organisational capability self-assessment
    • capability development plan

      Business development resources

      Links to publicly available resources across a range of business development areas to support organisational readiness.

      Leading Through Futures Thinking, is a strategic foresight resource designed for disability service providers to engage in challenging current thinking and practice and create alternatives to how services and supports are currently offered. To access this resource, click here and go to Topic 9.

      Strategic assessment of your organisational viability and sustainability is critical to your preparedness for the introduction of the National Disability Insurance Scheme to Queensland. To access resources to help you with your preparation, click here and go to Topic 10.

      Other changes and reforms

        Read more about the change and reforms impacting the community services industry in the influences and reforms within community services fact sheet, or visit the following websites:

        National Disability Insurance Scheme and the establishment of the National Disability Insurance Agency

        Your Life Your Choice: Self-Directed Support Framework

        Queensland Mental Health Commission

        Australian Charities and Not-for-Profit Commission

        decorative
        The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. From 1 July 2019, the NDIS Quality and Safeguards Commission will start managing quality and safeguards in Queensland. They regulate the NDIS market...
        decorative
        The Domestic Violence Capacity Building for Community Legal Centres - assisting LGBTIQ clients and young clients - webinar will take place on 26 March 2019. Renea Hart will draw on her experience as Principal Solicitor at the LGBTI Legal Service to discuss assisting LGBTIQ clients in DV matters...
        decorative
        The National Workforce Centre for Child Mental Health provides free access to prevention and early intervention courses and resources. If you are a professional in health, social or community service setting who works with children (0-12 years), with adults who are parents or carers, or with...
        decorative
        Community Legal Centres Queensland will be holding a practical workshop designed to help community lawyers and advocates use the Human Rights Act to advocate for better outcomes for their clients. The session will be delivered by Human Rights lawyer and advocate Ben Schokman on 20 March 2019. This...
        decorative
        Creating Child Safe Organisations is a 1-day training program which aims to provide a comprehensive overview of policies, procedures and practices that strengthen your organisation's capacity to provide a safe and empowering environment for children and young people. Intended for staff and...
        decorative
        Tough Conversations in Child Protection is a one-day course for child protection professionals and family workers to help them to hold the often-challenging conversations with parents in child protection. Originally a workshop for school principals, the course teaches methods around identifying...
        Registrations are now open for the 2019 Community Legal Centres Queensland Annual Conference. A premier event on the community legal centre calendar, the conference is being held at the Grand Chancellor Hotel in Brisbane on 21 and 22 March. The conference is a fantastic opportunity to meet with a...
        At a time where many people are assessing their goals for 2019, and potentially throwing away some resolutions in the process, perhaps you could start off the new year on the right foot with some professional development? The Community Door eTraining platform has a number of free courses available...
        decorative
        For Purpose builds the strategic, advocacy and communication capacity of not-for-profit and purposeful organisations. They have launched a new online learning platform for not-for-profits which includes three courses on: Meeting with decision-makers Policy writing Strategic planning To find out...
        decorative
        Queensland Government media release Queensland is home to more than 700,000 active volunteers, each playing their part in making the state’s thriving communities more resilient and vibrant places to live. Today (5 December) is International Volunteer Day, an opportunity for Queenslanders to...

        Pages

        Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
        Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
        The Managing employees - How do we do that? webinar was specifically designed to help new and existing Management Committee Members to understand their responsibilities as an employer and also the responsibilities to their employees. The webinar covers: Communication between your committee and...
        DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
        Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
        The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
        This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
        The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
        UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts of...
        decorative
        Author: 
        Louise Mullins, QCOSS

        Queensland, like the rest of the country and world, has a gender imbalance which impacts the entire community.

        Women’s financial disadvantage and economic insecurity have far-reaching effects that can span generations. As women continue to be the primary carers of children, it is...

        decorative
        Author: 
        Sam Mortimer, Queensland Council of Social Service

        Are you looking to build on your existing skills or finesse your knowledge in aspects of the community services sector during the new year?

        Community Door's eTraining suite offers a number of free courses you can complete at your own...

        decorative
        Author: 
        Louise Mullins, Queensland Council of Social Service

        The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing.

        Groups in the community that are marginalised or disadvantaged, including Aboriginal and...

        decorative
        Author: 
        Liza Moore, Quality and Safety Advisor - MS Queensland

        Effective governance structures create direction, purpose and value. They offer frameworks for essential systems such as operational efficiency, IT and privacy, financial and risk management, as well as innovation. These together increase the likelihood of

        ...
        decorative
        Author: 
        Michael McAfee, PolicyLink President

        Michael McAfee, President of PolicyLink, in the United States of America, gave an inspiring speech to delegates of the Queensland Council of Social Service (QCOSS) conference in 2016. He held the...

        decorative
        Author: 
        Sharon Daley, Queensland Council of Social Service

        The change that has occurred in result of the successful #MeToo and #TimesUp movements has surprised many. It is hoped now that these movements will serve as a catalyst to greater gender parity around the world.

        The World Economic Forum's 2017 Global Gender Gap Report...

        decorative
        Author: 
        Louise Mullins, Queensland Council of Social Service

        Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

        Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

        decorative

        December is the perfect month to do some good by helping those most in need over the festive season.

        Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

        By sparing your time as a volunteer you could ease...

        decorative
        Author: 
        House Call Doctor

        Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

        This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

        “The...

        Author: 
        Michael Pegg, Jobs Australia

        Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

        Pages

        See videos from StudioQ related to this topic

        Share or Print