Shelley Dunlop, QCOSS
What do you need to succeed?

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

Planned Support Guide

The Queensland Council of Social Service (QCOSS) has produced a Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manger this guide is for you. The guide assists in the development of a shared understanding of good case management practice across the community services sector. Increasing the use of proven case management practice ensures better outcomes for clients. Planned support is an approach to case management that emphasises four key concepts: support, planning, collaboration and relationships

A guide to integrated service delivery to clients

This guide looks at client-focused service integration. Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case management framework that covers referral processes and follow up. Here we help organisations to take those processes a step further, although they focus mainly on structural arrangements between organisations.

Unit Costing Tool

QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level of service they can deliver within a given set of resources. This tool allows organisations to determine: the full cost of different service models, what level of outputs can be delivered within a given set of resources and what proportion of service outputs are self-funded through cash or in-kind support.

Building financial sustainability in your organisation

This resource has been developed by Knode and Foresters to support boards and service managers to assess their financial position and strategically build their organisation's financial sustainability.

Policies, procedures and templates

Community Door hosts a number of management resources designed to help with the day-to-day running of a community organisation. This section contains user-friendly information about office administration and management, along with 'how-to' guides, templates and samples on topics, including: managing human resources, running meetings, strengthening governance, strategic planning, and risk management.

Rethinking Resources

In March 2014, QCOSS produced the Rethinking Resources: Case Studies of Financial Resilience from Community Services report, in which community organisations from Queensland share how they are working to increase their financial sustainability. The strategies they employ include social enterprise, collaboration, merging, fundraising and reducing energy and other overhead costs. Their challenges and successes provide insights and learnings for community service organisations planning to increase their financial independence. The Rethinking Resources page allows you to read case studies, listen to interviews and download the report.

Homelessness community fundraising toolkit

The Homelessness Community Fundraising Toolkit has been prepared for any organisation or community in Queensland working to address homelessness. Through fundraising, the resources, time and talent of local communities can be leveraged to achieve outcomes for people experiencing homelessness. This toolkit is full of fundraising ideas and resources, information on how to prepare your organisation for fundraising and how to communicate the message to engage communities. It especially looks at ways in which small to medium-sized organisations can fundraise on a budget and with minimal human resources. 

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