Do you or a client need help with a housing or homelessness issue in Queensland? There are many organisations supporting people with housing needs and there are many ways local community services can provide assistance.
If you’re at risk of, or experiencing, homelessness including experiencing domestic and family violence you can call the Queensland Government's Homelessness Hotline on 1800 474 753. This is a state-wide service helping individuals find support such as crisis accommodation providers and specialist homelessness services. The call centre staff can assist in providing more options for your specific needs and location.
The Ask Izzy website and smartphone app allows you to search for nearby shelters, housing, food, healthcare and homelessness information. It provides contact information of services located near you.
If you have a tenancy-related issue, Tenants Queensland has a free advice line called QSTARS, which you can call on 1300 744 263. The line is open for tenants Monday to Friday, between 9:00am to 5:00pm, with extended hours on Tuesday and Wednesday until 7:00pm. Tenants Queensland also provides information, support, and advice on renters' rights.
Tenants Queensland has a suite of factsheets with common tenancy issues impacting people in Queensland, including information for tenants affected by floods or fire, resolving tenancy disputes, repairs and maintenance, bonds and more. You can access it's library of videos providing tenants with tips on resolving tenancy disputes and understanding the dispute process.
DVConnect supports Queenslanders to escape domestic, family and sexual violence. The service provides emergency transport and safe accommodation, as well as crisis counselling and information. The hotline is open 24 hours a day, seven days a week on 1800 811 811.
The Queensland Government website has a range of resources to help people throughout the state:
- Community Support provides information for a wide range of community services including contact information for neighbourhood and community centres across Queensland. Neighbourhood centres are there to support everyone in their local community and provide a friendly, approachable, supportive environment to seek further assistance.
- Housing support provides contact information for all the Department of Housing and Public Works Housing Service Centres across Queensland. These centres provide a range of information for housing support including RentConnect, which helps Queenslanders struggling to access the private rental market due to non-financial barriers, such as limited rental history or a lack of documents required for private rental applications. There is also bond loans and rental grants available.
If you still cannot find what you are looking go to the One Place Community Services Directory, which allows you to search for a Queensland service.