Improved management and administration of your organisation will ensure it protects information, improves communication and meets its obligations — resulting in better outcomes for clients.

Get help

  • Management Support Online  has tools and information sheets about improving management skills.
  • Our Community  has help sheets and how-to guides, to help with managing staff in community organisations.

Other useful links

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Accounting standards for not-for-profit organisations are set to change on 1 January 2019. Will you organisation be ready? Join this Pro Bono Australia webinar facilitated by CPA Australia's Ram Subramanian, in conversation with sector experts David Hardidge and Andrew Marks, where you'll be guided...
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From 1 July 2017 onwards, new forms will be available on the Blue Card Services website. Check that you have the most current version of the application forms by looking at the ‘valid for lodgement’ date on the top right corner of the form. The new forms will state that they are valid for lodgement...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
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If your not-for-profit organisation is in need of financial guidance and has an annual turnover of under $250,000, you can sign up to the Mentor the Treasurer program . In partnership with Pro Bono Australia, CPA Australia assists not for profits by connecting them with qualified CPA Australia...
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We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
If your organisation is a charity registered with the Australian Charities and Not-for-profits Commission (ACNC), your 2016 Annual Information Statement may be due soon. The ACNC has a wealth of resources to assist you with completing the Annual Information Statement, including a checklist, a step-...
The Queensland Law Handbook is a comprehensive, plain-English legal reource designed to help deal with legal problems. Caxton Legal Centre has recently published the handbook as a website. The handbook has been printed as a hard-copy since the early eighties, but thanks to funding from the...
Not-for-profit Law has updated its guide to 'The laws of advertising and your community organisation'. The resource provides practical tips to help organisations comply with the laws of advertising and marketing in Australia. Importantly, these laws apply to many fundraising activities of charities...
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...
Not-for-profit organisations may need to register for fringe benefits tax (FBT) if they provide benefits to employees during an FBT year (1 April to 31 March). Depending on the type of organisation, it may be entitled to a rebate or an exemption for FBT. The Australian Taxation Office has produced...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Legal Health Check is a collaboration between the Queensland Public Interest Law Clearing House (QPILCH) and the National Association of Community Legal Centres Inc. The Legal Health Check provides a number of resources and tools to help organisations identify their clients' legal needs and...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
All special fund-raising events are different. Each have their own special set of circumstances and requirements. ourcommunity.com.au's event management team has pooled their many years of experience to create a fund-raising event checklist to help you get started on your planning journey. This...
Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...
Many not-for-profit organisations are now developing income-generating activities to reduce the reliance on government and philanthropic funding, and others are establishing social enterprises to respond to client needs in a sustainable way. The development of business skills and systems is very...
This guide looks at client-focused service integration . Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case...
The Sector Development team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool . This tool supports organisations to understand their cost drivers, and confidently plan and negotiate the level of...
This resource has been developed by Knode and Foresters to support boards and service managers assess their financial position and strategically build their organistion's financial sustainability. Building financial sustainability in your organistions contains tools to help you: Assess where your...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

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Author: 
Craig Ford, Polymorphic Solutions

Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time to consider a CRM (Client Relationship...

Managing money
Author: 
Tiffany Tento, Queensland Council of Social Service

The latest edition of the Australian Sector Nonprofit Legal and Accounting Almanac was recently released.

The annual publication contains a summary of significant cases, legislation, and tax issues impacting on the...

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