What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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NAPCAN will be holding a series of child safety workshops throughout Queensland for anyone who works either directly or indirectly with children. Child Abuse and Neglect Prevention / Mandatory Reporting Workshop - for all employees/volunteers who work with children to ensure that they understand...
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Wide Bay business and community leaders have come together on 12 September to discuss the economic and employment opportunities the National Disability Insurance Scheme (NDIS) will bring to the region. Disability Services Minister Coralee O’Rourke said the roundtable discussions would help...
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The Careers in Disability Expo showcases current and future jobs to support people with disability in your community. The rollout of the National Disability Insurance Scheme is expected to create up to 900 and 1,100 additional jobs in the Toowoomba transition area when fully operational. At the...
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The Queensland Family and Child Commission has released an online training module for professionals and the public to understand what should do if they suspect a child is being harmed. The QFCC has worked with peak bodies, government and non-government organisations under the Strengthening our...
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A free community Workability Expo in Brisbane will showcare employment, training and career options for people with a disability. The event at Kedron Wavell Services Club, Chermside, will connect people with educators, employment services, service providers and community organisations. Event...
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NDS invites you to participate in this two day workshop - Making the NDIS your Business! This workshop will comprehensively cover what organisations need to know about building a transition plan and costing and pricing in an NDIS environment. This workshop is suitable for CEOs/Executives and CFOs/...
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PERSONAL LIABILITY UNDER THE FAIR WORK ACT – How scared should you be? Last year the Fair Work Ombudsman ran an extensive audit campaign in the Health Care and Social Assistance Industry, including many community service organisations. Of the businesses audited, approximately 39 per cent were found...
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The Queensland Government's Advance Queensland Community Digital Champions program aims to encourage Queenslanders to explore and enjoy the benefits of the digital age – through the stories and activities of inspirational champions. Champions come from all walks of life and may represent an...
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The Workability forums will bring together a broad range of key stakeholders from across the disability sector. The aim of the forums is to explore, share and hear insights and work collaboratively to develop strategies and assist in ensuring that we have the right NDIS Workforce, with the right...
A major church and community services organisation is poised for continued growth with the appointment of its new leader. Dr Paul Scully has commenced as Chief Executive Officer of Churches of Christ in Queensland. Board Chair Gary Edwards welcomed Dr Scully to the role, saying he brings a deep...

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Smiling people having a meeting
Author: 
Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Capability sign
Author: 
Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Effective communication
Author: 
Shelley Dunlop, QCOSS

The University of Western Sydney, in collaboration with the Western Sydney Community Forum, have developed a resource handbook titled “Developing a Common Language between...

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

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