What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian (CCYPCG) for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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The NDIS workforce forum in Bundaberg and Wide Bay will bring a broad range of key stakeholders together to hear, explore and share insights and stratagies to ensure that the Bundaberg and the broader Wide Bay NDIS region has the right NDIS workforce. The forum details: Where: Sails Room, The Waves...
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Queensland Government media release The Queensland Government today released the Women’s Budget Statement in recognition of the important contribution of women to the state’s economic future. Minister for Women Shannon Fentiman released the Women’s Budget Statement at the ANROWS National Symposium...
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WorkAbility Qld is holding a Careers in Disability Expo in Toowoomba, on Friday 15 September. The event will be held at Clive Berghofer Pavilion, Toowoomba Showgrounds, between 10am and 2pm. Save the date for the event - more details to follow. Go to the WorkAbility Qld website .
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NDS Queensland is offering more one day Costing and Pricing seminars across the state - in Ipswich, Brisbane and the Gold Coast. Costing and pricing skill and knowledge is a key area for providers to improve business practices to be prepared to operate in the National Disability Insurance Scheme (...
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Queensland Government media release The Palaszczuk Government is committed to strengthening the child protection system, and last week established new minimum qualification standards for residential care workers. Child Safety Minister Shannon Fentiman said the new requirements within the...
The Cultural and Linguistic Diversity program of Carers Queensland delivers training and awareness on CALD specific issues to service providers to become more culturally aware employees. Working with people with disability and their carers from culturally and linguistically diverse backgrounds (...
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Families Australia, supported by the Australian Government Department of Social Services, will hold the fifth annual Child Aware Approaches Conference (CAA 2017) at the Brisbane Convention and Exhibition Centre, on 15 and 16 May 2017. The two day national conference, Child Aware Approaches: Driving...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
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Not-for-profit organisation Micah Projects plans to open a Hope St Café, in South Brisbane, to provide training and employment opportunities for people who are keen to develop self-confidence, skills, qualifications and employment. They currently run Hope St Café in West End, in partnership with...
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NAPCAN is running a two-day course for professionals who want to a run respectful relationships programs for high school age young people. Love Bites is a Respectful Relationships Education Program for 15 – 17 year olds. It consists of two interactive workshops - one on Relationship Violence and...

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Author: 
Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
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Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Capability sign
Author: 
Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Effective communication
Author: 
Shelley Dunlop, QCOSS

The University of Western Sydney, in collaboration with the Western Sydney Community Forum, have developed a resource handbook titled “Developing a Common Language between...

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

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