What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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Queensland Social Enterprise Council has announced a new series of workshops on the essentials of planning, starting and running a social business . They will cover everything from vital 'need to know' factors, strategic planning models and learning from social enterprises local and overseas to...
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Dovetail has used the material in it's good practice guide Working with families and significant others to develop an online self-paced training package designed to improve family responsive practice for workers who are engaging with young people. The package includes information on approaches to...
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The Queensland Family and Child Commission (QFCC) hosts bi-annual Research in the Round forums to showcase the work of key Australian researchers who focus on vulnerable children and families. It has a lead role in translating research to assist policy makers and child protection practitioners. At...
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The Fair Work Ombudsman (FWO) website can now be instantly translated into 40 languages enabling customers to access information about Australian workplace laws. As well as the website translator, the site offers in-language tools and resources such as downloadable resources, videos and topic-based...
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Community-based organisations play a vital role in meeting community needs across Queensland. In times of disaster, they perform important roles at the frontline, responding to people in crisis. CSIA's Disaster Management and Recovery Workshop will focus on building the skills of the community...
The Careers in Disability Expo will showcase current and future jobs to support people with a disability in Rockhampton. The roll out of the National Disability Insurance Scheme (NDIS) is expected to create more than 1,800 new jobs across the Central Queensland region over the next few years. Come...
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Get NDIS ready with a Certificate III in Individual Support with NDIS activities built in as part of the assessment. This course will be delivered face-to-face and will offer an NDIS mentor to work with you for 120 hours. If you seeking work within the NDIS or become a service provider yourself,...
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DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
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The National Disability Insurance Scheme (NDIS) is about improving services for people with disability and building inclusive communities that will be better for everyone. Genuine and meaningful community inclusion, which will optimise the social and economic independence and full participation of...
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Aged and Community Services Australia (ACSA) is hosting the People and Culture Conference (PACC) and CEO forum in Brisbane on 5 and 6 March 2018. The People & Culture Conference (PACC) has been designed to air and tackle key challenges facing aged and community care employers across Australia...

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Shelley Dunlop, Queensland Council of Social Service

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Kristian Schader, Calxa

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Stacy Field, Workforce Council

Strategic workforce planning is a process of taking a holistic and future focused look at your organisation, its service delivery and its workforce needs into the future. Whilst there is so much uncertainty in our environment, organisations can still explore what is and what could be, and make...

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Lauren Trask, QuIHN

If we combine the concepts of culture, leadership and governance we acknowledge the philosophy and the fundamental pillars that enable the non-government sector to meet the needs of communities that require support. When I work with an organisation my one question is “what level of quality do...

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Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

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Charles Clowes, Australian Organisation For Quality

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Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

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Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

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Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

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