What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian (CCYPCG) for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

Meth Check is a package of free tools and resources designed for Queensland-based health and community service workers who engage with people who use methamphetamine. It includes: eLearning: An introduction to methamphetamine for Queensland workers Psychostimulant Medical Early Intervention...
Churchill Education recently held a webinar on cultural competency, "Walking in two worlds". Aboriginal and/or Torres Strait Islander people have distinct and complex cultures which have been practiced for over 60,000 years and are still in practice today. To provide appropriate service delivery...
MS Queensland has led the collaboration of 11 Progressive Neurological Disease organisations, called The NeuroCare Network - we are working together to provide better outcomes for Queenslanders living with progressive neurological and neuromuscular disease. The NeuroCare Network is hosting a Q&...
The QFCC recently surveyed more than 4,000 Queensland adults to better understand what drives help-seeking, help-offering and help-accepting behaviours in relation to parenting. The Talking Families research report is now available along with statewide snapshots highlighting some of the key...
Many people who access help from community legal centres are likely to have unmanageable State Penalties Enforcement Registry (SPER) debts, as a result of their interactions with the criminal justice system and limited financial capacity. In this webinar, Cameron Lavery from QPILCH goes through the...
Perpetual distributes more than $80 million annually to non-profit organisations on behalf of charitable trusts and endowments. Non-profit organisations can apply for funding through their annual granting program – the IMPACT Philanthropy Application Program . Organisations can apply for up to $200...
If you or someone close to you is experiencing suicidal thoughts or feelings, safety planning can help you get through the tough moments. Every day around 200 Australians attempt suicide, while many more think about it. When thoughts of suicide begin it can be hard for people to know what to do,...
The University of Southhampton is running a free online course around digital inclusion, titled Digital Accessibility: Enabling Participation in the Information Society . The course runs for five weeks, commencing on 17 October 2016. This course will help you to understand how those with sensory,...
An innovation that revolutionises the ease and speed of creating accessible documents in Microsoft Word, the Document Accessibility Toolbar (DAT) supports individuals and organisations to embrace accessibility as ‘business as usual’ at no cost. The DAT puts the power of accessible functionality...
ParentWorks is a free online program for Australian parents and caregivers of children 2 to 16. It provides evidence-based parenting strategies to improve parenting skills, confidence and child behaviour. This means that the strategies in the program have been tested and found to work. Parents and...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Capability sign
Author: 
Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Embrace training for kindergarten educators
Author: 
Cherie Lamb, Queensland Council of Social Service

The EMBRACE Culture in Kindy Program aims to increase kindergarten participation for children from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds in Queensland.

Our ‘Embracing cultural diversity in...

Effective communication
Author: 
Shelley Dunlop, QCOSS

The University of Western Sydney, in collaboration with the Western Sydney Community Forum, have developed a resource handbook titled “Developing a Common Language between...

Peter Kenyon
Author: 
Shelley Dunlop, QCOSS

Last week on 17 October 2014 the QCOSS State Conference - Building strength was held at the Convention and Exhibition Centre in Brisbane.

The program aimed to build on the strengths already existing within Queensland’s strong and resilient community service sector, as well...

Working together
Author: 
Shelley Dunlop, QCOSS

The Victorian Government offers a comprehensive guide to ensuring that your organisation has a conflict resilient workplace. Conflict is a normal and often...

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