Dulcinea Hernandez

Position: Manager, Organisational Support Services

Organisation: Multilink Community Services

Dulcinea has been working at Multilink Community Services for more than 5 years progressing her career through a variety of roles including; Case Worker, Coordinator Community Development, Manager Community Development and her current role.

Dulcinea loves working in her team and helping the community. Her working environment is also flexible.

Dulcinea has attained a Degree in Behavioural Science, and her Masters in Human Resource Management. She’d like to get her Doctorate in Organisational Psychology and become General Manager.

Before joining Multilink Community Services Dulcinea worked as a refugee counsellor and has also worked as a tutor, teaching at a Multicultural Spanish School.

Emigrating from El Salvador as a political refugee at the age of 12, Dulcinea spoke no English.

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The National Disability Insurance Scheme (NDIS) is about improving services for people with disability and building inclusive communities that will be better for everyone. Genuine and meaningful community inclusion, which will optimise the social and economic independence and full participation of...
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Aged and Community Services Australia (ACSA) is hosting the People and Culture Conference (PACC) and CEO forum in Brisbane on 5 and 6 March 2018. The People & Culture Conference (PACC) has been designed to air and tackle key challenges facing aged and community care employers across Australia...
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The Energex-Ergon Community Fund 2018 is now open, offering grants of up to $5,000 for not-for-profit organisations, community groups and schools. The funding is to be used towards new ideas that are innovative, encourage community identity and wellbeing or showcase solutions to problems we face as...
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Tickets are on sale for South Australia Council of Social Service's (SACOSS) Essential Services and Consumers Living with Disability Conference 2018 to be held on 14 May 2018. Everyone has a right to affordable and equitable access to essential services such as energy, water, telecommunications and...
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A digital marketing summit for not-for-profits is coming to Brisbane and it's completely free. Presented by WA Telstra Business Award winners Hancock Creative , the Change the World event takes place in Brisbane on 21 March 2018. Specifically created for not-for-profits, social enterprises and...
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The Australian Institute for Disaster Resilience (AIDR) has recently published a revised Evacuation Planning Handbook. This free resource is a valuable tool for anyone involved in community services, or who may advocate for the interests of marginalised individuals or groups in the event of an...
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Community-based organisations play a vital role in meeting community needs across Queensland. In times of disaster, they perform important roles at the frontline, responding to people in crisis. CSIA's Disaster Management and Recovery Workshop will focus on building the skills of the community...
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The Community Hubs and Partnerships (CHaPs) Breakfast Forum will explore the benefits and challenges of collaborative and place-based approaches, involving communities, schools, government (state and local), not-for-profit services, and industry in meeting these challenges. Hear about the renowned...
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Community Legal Centres Queensland, in collaboration with Queensland Police Service, has published resources on recent changes to Domestic and Family Violence legislation. They have published a webinar on the Recent amendments to DV legislation and the role of the QPS High Risk teams . The Not Now...
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Information about the NDIS and the business opportunities it's creating is now available on Business Queensland - the state's website which provides information and tools to help people start, run or invest in business in Queensland. Under service industries, it includes information about the...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
Are you wanting to connect with First Nations peoples? Do you have job opportunities that need to be promoted to First Nations people? Deadly Futures connects opportunities to community right across this country. Their subscription based model makes it easy and affordable for employers to advertise...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Youth and Family Service (Logan City) Inc – have developed their YFS Service Delivery Handbook , published in 2012, which they would like to share with the Sector. Youth and Family Service (Logan City) Inc. (YFS) is a community based, not-for-profit organisation, providing planned, innovative...
UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts...
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Author: 
Louise Mullins, Queensland Council of Social Service

Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

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December is the perfect month to do some good by helping those most in need over the festive season.

Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

By sparing your time as a volunteer you could ease...

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Author: 
House Call Doctor

Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

“The...

Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

Author: 
Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

Author: 
Shelley Dunlop, Queensland Council of Social Service

You may have seen the Network Spaces tab at the top of the Community Door site. You may even think Network Spaces is actually Community Door, a common assumption since the whole of Community Door used to be that green colour.

So what is Network Spaces and why would you want to use it?...

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Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

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