The community services industry is undergoing significant transformation. The industry has demonstrated expertise in identifying and responding to client and community need, but is now facing new challenges, such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty.

The rapid pace of change taking place in the industry is creating significant challenges and opportunities for organisations. These include:

  • new models such as place-based approaches and person centred care
  • the move of funding control from the organisation to the individual
  • the move from input to outcome and ultimately impact measurement and the associated shift to results-based funding
  • important reforms being formulated and implemented in areas like disability, child safety, homelessness, mental health, community mental health and aged care services
  • demographic shifts such as the ageing population and the growth in population in terms of number, age and diversity
  • the community’s changing expectations about their growing needs for care.

It is becoming increasingly important that the industry make short, medium and long term plans to address these challenges.

To prepare for the service delivery and workforce impacts of these reforms, community sector organisations will need to critically examine their business model. In many cases this will require organisations to adjust their model to support their future operations and ensure they can continue to meet the requirements of the community and maintain viability.

Having a successful business model and strong business practices is relevant in all sectors, including the not-for-profit sector.

Business success will mean different things for different community services organisations, but it's likely to include high quality services, highly satisfied customers, capacity to adapt and grow and achievement of outcomes. To achieve business success, organisations will require financially viable business models, strategic governance and leadership and fit-for-purpose staffing models.

The Business Development Package aims to support organisational readiness for the changes occurring across the community services industry.

The package is funded by the Queensland Government as part of the Sector Readiness and Workforce Capacity Initiative, led by the Health and Community Services Workforce Council and Queensland National Disability Services.

The Business Development Package contains the following components.

    Organisational development toolkit

    Three online self-assessment tools to guide organisations through:

    • strategic review
    • organisational capability self-assessment
    • capability development plan

        Organisational development modules

        Four online training modules that provide more detailed information and support in the following key areas:

          • collaboration
          • workforce planning
          • costing, pricing and budgeting
          • leadership

            Business development resources

            Links to publicly available resources across a range of business development areas to support organisational readiness.

            Leading Through Futures Thinking, is a strategic foresight resource designed for disability service providers to engage in challenging current thinking and practice and create alternatives to how services and supports are currently offered. To access this resource, click here and go to Topic 9.

            Strategic assessment of your organisational viability and sustainability is critical to your preparedness for the introduction of the National Disability Insurance Scheme to Queensland. To access resources to help you with your preparation, click here and go to Topic 10.

            Other changes and reforms

              Read more about the change and reforms impacting the community services industry in the influences and reforms within community services fact sheet, or visit the following websites:

              National Disability Insurance Scheme and the establishment of the National Disability Insurance Agency

              Your Life Your Choice: Self-Directed Support Framework

              Queensland Child Protection Commission of Inquiry

              Queensland Mental Health Commission

              Australian Charities and Not-for-Profit Commission

              Health and Community Services Industry - Building a stronger economy and a fairer Queensland

              Health and Community Services Industry - Skills and Workforce Development Report

              decorative
              Community engagement is about ensuring that those most impacted by social challenges have a say in designing and implementing solutions. Evidence and practice shows that the participation of intended beneficiaries and their families, neighbours, and trusted leaders can be critical to collaborations...
              decorative
              You can now register for a webinar with Volunteering Queensland on Overcoming negativity on social media. This social media crisis communication webinar is action packed with powerful insights that will fire proof your organisation. The webinar will cover: steps to prepare for a crisis so you can...
              decorative
              Join Fusion in partnership with TAFE Queensland East Coast for the Bi-annual Mental Health Winter Forum: Choice, Chance and Change. Hear from a range of high-profile guest speakers including Queensland Mental Health Commissioner Ivan Frkovic. The forum will be held on 6 July 2018, between 8:30am...
              decorative
              Queensland Government media release Queensland community groups have more than a million reasons to get excited this month, with a celebratory round of grants on offer from the state’s Gambling Community Benefit Fund (GCBF). Attorney-General and Minister for Justice Yvette D’Ath said applications...
              decorative
              The Queensland Community Achievement Awards are designed to encourage, acknowledge and reward the valuable contributions individuals, communities and businesses are making throughout Queensland. Each of the category winners will receive a $2,500 award prize, courtesy of the Commonwealth Bank. Do...
              decorative
              The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. They regulate the NDIS market and handle complaints about the quality and safety of NDIS supports and services. This means there will be changes for...
              decorative
              The Brisbane Careers in Disability Expo will bring job seekers, disability service providers, job agencies and training organisations together. At the Expo you can find out about a diverse range of jobs available, meet employers and get practical advice about pathways and training. Expressions of...
              decorative
              Queensland Government media release One of North Queensland’s most prominent community services providers has celebrated a significant milestone, with NQ Community Services officially changing its name to the very fitting title of ‘Community Gro’. Speaking at the launch of Community Gro on Friday (...
              The Queensland Alliance for Mental Health has partnered with the Governance Institute of Australia to develop two highly informative training courses on Governance and the NDIS. The NDIS Governance Essentials and NDIS Risk Management Essentials courses have been tailored to assist executives to...
              decorative
              The Refugee Employment Information Expo is to help refugees start their job search. There will be interpreters available for a number of languages and information to take home. At the expo there will be employers and industry representatives who can talk about what employers are looking for in new...

              Pages

              Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
              Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
              DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
              Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
              The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
              The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
              This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
              Are you wanting to connect with First Nations peoples? Do you have job opportunities that need to be promoted to First Nations people? Deadly Futures connects opportunities to community right across this country. Their subscription based model makes it easy and affordable for employers to advertise...
              The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
              Youth and Family Service (Logan City) Inc – have developed their YFS Service Delivery Handbook , published in 2012, which they would like to share with the Sector. Youth and Family Service (Logan City) Inc. (YFS) is a community based, not-for-profit organisation, providing planned, innovative...
              UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts...
              decorative
              Author: 
              Michael McAfee, PolicyLink President

              Michael McAfee, President of PolicyLink, in the United States of America, gave an inspiring speech to delegates of the Queensland Council of Social Service (QCOSS) conference in 2016. He held the...

              decorative
              Author: 
              Sharon Daley, Queensland Council of Social Service

              The change that has occurred in result of the successful #MeToo and #TimesUp movements has surprised many. It is hoped now that these movements will serve as a catalyst to greater gender parity around the world.

              The World Economic Forum's 2017 Global Gender Gap Report...

              decorative
              Author: 
              Louise Mullins, Queensland Council of Social Service

              Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

              Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

              decorative

              December is the perfect month to do some good by helping those most in need over the festive season.

              Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

              By sparing your time as a volunteer you could ease...

              decorative
              Author: 
              House Call Doctor

              Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

              This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

              “The...

              Author: 
              Michael Pegg, Jobs Australia

              Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

              Author: 
              Lewis Atkinson, Haines Centre for Strategic Management

              The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

              Financial sustainability and/or independence is a...

              What do you need to succeed?
              Author: 
              Shelley Dunlop, QCOSS

              Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

              ...

              Author: 
              Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

              Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

              Although the...

              Author: 
              Joel Ainscough, Queensland University of Technology

              In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

              Provided here are some human resource management tips for consideration in the modern Australian workforce.

              Work-life balance

              The term “Work-...

              Pages

              See videos from StudioQ related to this topic

              Share or Print