What is the community service sector?

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services. Non-government services are delivered by commercial and not-for-profit organisations.

Is the community service sector for you?

Workers in the social service sector are expected to display sensitivity, a concern for others, good communication skills, and a non-judgmental approach to issues faced by individuals and communities. Those who work with children in a regulated sector (as defined by the Commission for Children and Young People and Child Guardian Act 2000) are required to undergo a suitability check for working with children and be the holder of a current Blue Card. Refer to the Commission for Children and Young People and Child Guardian Act 2000 for information.

Workforce and training resources

In this section you can find a number of resources on what it's like to work in the social service sector, career opportunities, courses and training you can undertake, and details of free online professional development training. Use the left hand "Workforce and Training" menu to find the information you are looking for.

If you haven't already taken a look, browse the Community Door eTraining courses - they are all free, online and accessible to anyone. Topics include strengthening NGOs, governance, collaboration and cultural awareness.

Justice Connect runs regular webinars on all aspects of managing a community organisation. You can register for upcoming webinars or watch a recording of previous webinars.

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Do you know any budding entrepreneurs in Townsville and Cairns that need help and support to be inspired to create their own jobs? The Entrepreneurs of the Future program may just be what they are looking for. The Entrepreneurs of the Future pilot program is looking for budding entrepreneurs in...
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The Department of Communities, Disability Services and Seniors has been established as a stand-alone department within the Queensland Government. The Department of Communities, Disability Services and Seniors, formally commenced operating in its new structure last week with central office staff...
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Community, health and education workers are invited to participate in a free legal information webinar about Legal Aid Queensland and how they can help your clients. This webinar, which will take place on 20 April at 10am, is designed to give an overview and update on their services and for new...
Do you know people who are doing inspiring work to build stronger communities, and support children and families? This type of work is important in the primary prevention of child abuse and neglect, and NAPCAN love to hear about it. Past winners of the Play Your Part Awards have included a wide...
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The Endeavour Foundation Endowment Challenge Fund was founded by Endeavour Foundation in 2009 to fund activities which live outside Endeavour Foundation’s normal day-to-day activities. The Endeavour Foundation Endowment Challenge Fund aims to benefit Australians with an intellectual or...
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The Workforce Council has a suite of cultural change workshops, designed and delivered in partnership with Aboriginal and Torres Strait Islander people, to build organisational culture, capability, practice and policy. As the peak body for the health and community services workforce, the Workforce...
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The newly formed Department of Child Safety, Youth and Women is seeking an experienced, high quality leader to join the Executive team reporting to the Director-General. The successful applicant will provide strategic and operational leadership and management for the delivery of, and investment in...
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Queensland Youth Housing Coalition forum is holding a forum to open the dialogue about abuse in our society and how to eradicate it. The platform 1225 Forum 2018: Abuse of Power - Confronting Dynamics of Harm will feature keynote speaker Scott Miller, who has worked for the Domestic Abuse...
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National Volunteer Week is an annual celebration to acknowledge the generous contribution of our nation's volunteers. From 21-27 May 2018, thousands of events will be held across the country to say thank you to the six million Australians who volunteer their time. The week-long celebrations will...
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MDA (Multicultural Development Australia) and DiverseWerks are delivering an NDIS Sector Development - Provider Readiness (CALD) project funded by the Department of Social Services and supported by the Queensland Government. The project aims to increase sectoral understanding of people with...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
DV-alert (Domestic Violence Response Training) is Lifeline's free nationally recognised training program that enables health, allied health and frontline workers to confidently: Recognise signs of domestic and family violence Respond with appropriate care Refer people experiencing or at risk of...
Legal Aid have a series of captioned recordings about Legal Aid Queensland services on their YouTube channel . Videos for community, health and education workers can be found here and include their published community legal education webinars. Upcoming webinars can be found on the Information for...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
This handbook was produced in 2010 by the Queensland Alliance, the peak body for mental health in Queensland. It is a practical approach to helping Sector Development Workers improve their skills and understanding. It provides guidelines on establishing an ethical framework for practice and the...
Are you wanting to connect with First Nations peoples? Do you have job opportunities that need to be promoted to First Nations people? Deadly Futures connects opportunities to community right across this country. Their subscription based model makes it easy and affordable for employers to advertise...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Youth and Family Service (Logan City) Inc – have developed their YFS Service Delivery Handbook , published in 2012, which they would like to share with the Sector. Youth and Family Service (Logan City) Inc. (YFS) is a community based, not-for-profit organisation, providing planned, innovative...
UPDATE : Safe Work Australia's statement regarding the Impact on Volunteers From 1 January 2012 workplace health and safety laws will be harmonised across Australia and will replace the existing work health and safety legislation in all states, territories and the Commonwealth. While many parts...
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Author: 
Michael McAfee, PolicyLink President

Michael McAfee, President of PolicyLink, in the United States of America, gave an inspiring speech to delegates of the Queensland Council of Social Service (QCOSS) conference in 2016. He held the...

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Author: 
Sharon Daley, Queensland Council of Social Service

The change that has occurred in result of the successful #MeToo and #TimesUp movements has surprised many. It is hoped now that these movements will serve as a catalyst to greater gender parity around the world.

The World Economic Forum's 2017 Global Gender Gap Report...

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Author: 
Louise Mullins, Queensland Council of Social Service

Many organisations have very limited resources so it is sometimes necessary to seek additional funding to ensure ongoing service delivery.

Writing a submission for funding can sometimes be overwhelming, time-consuming and at times unrewarding, if unsuccessful, for an...

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December is the perfect month to do some good by helping those most in need over the festive season.

Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

By sparing your time as a volunteer you could ease...

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Author: 
House Call Doctor

Research shows Indigenous health professionals account for only 0.3% of the national healthcare workforce.

This severe underrepresentation has a number of repercussions for the industry and Indigenous members of the community seeking culturally appropriate healthcare.

“The...

Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

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Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

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Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

Author: 
Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

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