Virtual volunteering describes the growing trend of individuals volunteering online. Virtual volunteering represents a highly digital level of engagement between a non-profit organisation, their volunteers and members of the community. Virtual volunteering presents organisations with the possibility of tapping into a vast number of potential volunteers who have useful skills, specific areas of expertise or simply time, but find physical engagement a barrier.

Do you have the organisational and technological capacity to work with virtual volunteers?

  • Does your organisation have adequate technology for working with virtual volunteers?
  • Do you have a dedicated point of contact for virtual volunteers?
  • Consider what programs/software/platforms best suit the kind of engagement required (social media, skype, Google docs, email, etc) and what technology will be needed to complete the required tasks (for example, if volunteers need to have knowledge of specific programs i.e. Photoshop, Dreamweaver, Final cut pro etc)

Does your organisation have tasks which can be completed virtually?

  • Think of how you can break down projects and split them into virtual and physical tasks
  • Ensure tasks assigned to virtual volunteers are appropriate to the virtual medium
  • Ensure that virtual volunteers can access the information they need to complete their tasks
  • Are there technology related tasks your organisation would like to do but does not currently have the capacity to (eg turning captured footage into films/docos/promotional material etc)? Could you outsource these to virtual volunteers with access to the right technology and skills?

Recruiting virtual volunteers

  • Consider what kind of virtual volunteer you are targeting and tailor your recruitment strategy to best engage them. Consider their online habits – what websites do they use? Do you need to recruit in physical space/through traditional media or through interpersonal engagement and word-of-mouth as well?
  • Recruitment processes also need to screen potential volunteers. Ensure that values align, volunteers are who they say they are/have the skills they say they have, are capable of completing project/task within time restrictions
  • Have clear role descriptions and task outlines
  • Brief virtual volunteers on organisational policies and procedures as well as codes of conduct

Working with virtual volunteers

  • Find ways to make virtual volunteers feel like valued members of the organisation’s staff and culture
  • Clear, rapid communication and feedback loops are important to ensure that virtual volunteers are effective
  • Where possible, link virtual volunteers together so that they can work together as a digital team
  • Find ways to show gratitude and appreciation of tasks done
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Queensland Government media release Fire and Emergency Services Minister Craig Crawford has urged Queenslanders to celebrate the efforts of volunteers who ensure the safety of communities right across the state. Mr Crawford said like all Queenslanders, he was in awe of the “ordinary people,...
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The Queensland Volunteering Awards 2018 will be held on 25 May 2018 at Brisbane City Hall. It will be a wonderful celebration in the presence of the Governor of Queensland His Excellency the Honourable Paul de Jersey AC. Nominees receive a complimentary invitation to the presentation. Nominators,...
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National Volunteer Week is an annual celebration to acknowledge the generous contribution of our nation's volunteers. From 21-27 May 2018, thousands of events will be held across the country to say thank you to the six million Australians who volunteer their time. The week-long celebrations will...
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Scholarships are available for individuals wanting to attend the National Volunteering Conference in Sydney. The Department of Social Services scholarship program supports the attendance and participation of delegates from regional, remote and rural communities and those experiencing financial...
Blue card services has announced a new online form which allows applicants to click through to complete. The new form is part of a commitment by Blue Card Services to streamline the application process. The form has built-in smarts to make sure all the information required is provided on the first...
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Volunteering Queensland offers accredited training for volunteer managers with a Certificate IV in Coordination of volunteer programs. The qualification is appropriate for workers who are responsible for the coordination of volunteers within a program or organisation. Volunteer coordinators provide...
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Super early bird registrations are now open for the 17th National Volunteering Conference held 20-22 June 2018 at the International Convention Centre, in Sydney. The conference theme this year is 'Ignite, Invigorate, Inspire'. The 2018 conference will provide a forum for not-for-profit, managers of...
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The 2018 Queensland Volunteering Awards are now open for nominations. These awards recognise and celebrate the outstanding achievements of volunteers, volunteer managers and volunteer-involving organisations, and promote the importance of volunteering. This year alone 980,000 individual...
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International Volunteer Day is celebrated worldwide, on 5 December, to recognise the positive solidarity of volunteers around the world. Estimates suggest that there are a billion people in the world who volunteer each year and those numbers rise when tragedy strikes. In Queensland, alone, more...
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We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
Volunteering Services Australia (VSA) is a national network of community development services, that aim to assist the hundreds of not-for-profit and charitable organisations with the recruitment and management of volunteers. It is a member-based organisation committed to community engagement and...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
A Blue Card Services online learning portal has been launched. The portal contains 10 videos which provide an overview of the legal requirement for organisations to develop a child and youth risk management strategy. View these resources on the Blue Card Services website .
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Industrial relations legislation in Queensland can be found on the Fair Work Commission's website . The main pieces of legislation are: Fair Work Act 2009 Fair Work Regulations 2009 Fair Work Commission Rules 2013
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
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December is the perfect month to do some good by helping those most in need over the festive season.

Countless families are struggling at Christmastime and the pressure on them is often more challenging than any other time of year.

By sparing your time as a volunteer you could ease...

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