The Queensland social service sector incorporates a range of service delivery, community development, social justice, and advocacy organisations operating across a range of areas, including but not limited to: health, housing, employment, disability, aged care, services for children and young people, Indigenous affairs and multicultural affairs. Inclusion in the sector is less about the specific service being provided and more about commitment to a shared vision and a set of values. Organisations which are not-for-profit, community based and have a shared vision and central values are considered to be part of the social service sector.

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services.

This section contains details on the social service sector in Queensland, including reform processes, networks, research and reports.

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Queensland Government media release The tireless dedication of Queensland’s foster and kinship carers is being recognised this week (22-28 April) as Queenslanders celebrate the tremendous effort more than 5,300 carer families put in each and every day to keep vulnerable Queensland children safe...
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Each May, Queensland marks Domestic and Family Violence Prevention Month to raise community awareness of domestic and family violence and to send a clear message that violence of this sort will not be tolerated. Each year the Queensland Government provide one-off funding to community organisations...
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Community-based organisations, particularly small ones, play a vital role in meeting community needs across Queensland. In times of disaster, they perform important roles at the frontline, responding to people in crisis. Often, they are also responding to broader community needs, before during and...
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The NDIS participant portal, myplace, is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers. New NDIS participants can find out how to use the portal by accessing the Participant Portal User Guide. Myplace is a secure...
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Applications are invited for one-off funding up to $5,000, to support events and activities to mark Disability Action Week (9-15 September 2018) or International Day of People with Disability (3 December 2018). In 2018, Disability Community Events Grants aim to support the aims of the Queensland...
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The Department of Communities, Disability Services and Seniors has been established as a stand-alone department within the Queensland Government. The Department of Communities, Disability Services and Seniors, formally commenced operating in its new structure last week with central office staff...
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The Not Now, Not Ever report card provides an overview of the challenges faced and results achieved in the State Government's plan to end domestic and family violence. The highlights card looks at how the reform program has progressed in year 2 and reinforces that significant reform takes time and...
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Youth Homelessness Matters Day 2018 takes place tomorrow (18 April) online and in communities around Australia. On census night 2016, 27,680 Australians aged 12 to 24 years old were counted as homeless. In most instances young people do not have a home because they are escaping family conflict and...
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Queensland Government media release Community organisations, schools, sporting clubs and cultural groups can now apply for a share of $150,000 to hold events and activities that celebrate Queenslanders with disability. Minister for Disability Services Coralee O'Rourke today announced applications...
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Community, health and education workers are invited to participate in a free legal information webinar about Legal Aid Queensland and how they can help your clients. This webinar, which will take place on 20 April at 10am, is designed to give an overview and update on their services and for new...

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Human Rights for Queensland
Author: 
Aimee McVeigh, A Human Rights Act for Queensland

If a government is required to consider human rights while making decisions, a transparent dialogue with the people is created – the people can see their government cares about their rights.

When MP Peter Wellington supported the Labor Party to form government in February, they agreed to...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • ...
Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Capability sign
Author: 
Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Deception Bay Community Youth Programs
Author: 
Brooke Reynolds, DBCYP

Deception Bay Community Youth Programs (DBCYP) is a community organisation that provides whole of life support for young people in Deception Bay. 

DBCYP have developed the iCreate program as a means to effectively engage young people...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

Nandjimadji art group
Author: 
Shelley Dunlop, QCOSS

You can now access a series of resources that showcase best practice HACC Aboriginal and Torres Strait Islander service delivery models. 

The three booklets tell the stories of innovative and positive service delivery practices that meet the cultural needs of their...

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