The Queensland social service sector incorporates a range of service delivery, community development, social justice, and advocacy organisations operating across a range of areas, including but not limited to: health, housing, employment, disability, aged care, services for children and young people, Indigenous affairs and multicultural affairs. Inclusion in the sector is less about the specific service being provided and more about commitment to a shared vision and a set of values. Organisations which are not-for-profit, community based and have a shared vision and central values are considered to be part of the social service sector.

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services.

This section contains details on the social service sector in Queensland, including reform processes, networks, research and reports.

Christmas and the holiday season can be a challenging time of year for many people. A number of services are available to help those in need during this time. 13Family (13 32 64) hotline Mums and Dads across Queensland are urged to call 13Family (13 32 64) for extra support if times are tough this...
Back by popular demand The State Councils of Social Service (COSS) are partnering to once again deliver a webinar series to uncover what every not-for-profit organisation needs to know about effectively responding to government procurement processes. The webinars will cover: Getting “tender ready”...
Community groups who want to make the 2017 Queensland Women’s Week celebrations a big success are invited to apply for a share of $150,000 to host events, projects and activities that promote women. Community organisations across the state can apply for grants of up to $3,000 to hold celebrations...
ADA Australia has announced its inaugural national conference, themed Human Rights and Social Justice: Shifting Client Control, which will be held in March next year at the Gold Coast. Offering a world-class program of aged care, disability and guardianship leaders, the conference will bring...
The Youth Boost payment is available to eligible employers who hire an unemployed young person (aged 15-24) between 1 December 2016 and 28 February 2017 (inclusive). Employers are able to apply for Youth Boost from 29 December 2016 , noting that as part of the eligibility requirements an employee...
Previous research into the effectiveness of professional supervision suggests that supervision is essential for social work practitioners. However, not a lot is understood about how professional supervision is currently being provided and practiced in Australia. Research by Griffith University aims...
ACCAN and Infoxchange have come together to produce a report focusing on the more than 427,000 dwellings (about 5 per cent of housing stock) in Australia which fall into the category of social housing – housing provided by the government and community sectors to accommodate people in the lowest...
Queensland Council of Social Service (QCOSS) is thrilled that more than 150,000 Queensland families will receive a rebate on their electricity bills as part of new state government policy. Following recommendations from QCOSS, the existing $330 Electricity Rebate will be extended to include...
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The Australia-ASEAN Emerging Leaders Program (A2ELP) brings together social entrepreneurs from South-East Asia andAustralia to incubate new projects and professional connections across the region. The focus of the program this year will be in the social impact space and is looking for applicants...
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Financial Counsellors' Association of Queensland is the peak professional body representing the membership of 74 Financial Counsellors throughout inner city, suburban and regional Queensland. The FCAQ is also a not for profit organisation whose members provide a fee and accessible financial...
Shopping around for a better energy deal Shopping around for a better electricity deal can be worthwhile for consumers in South East Queensland but it is important to be well informed. The Queensland Consumers Association and the Queensland Council of Social Service have put together the following...
The Legal Health Check is a collaboration between the Queensland Public Interest Law Clearing House (QPILCH) and the National Association of Community Legal Centres Inc. The Legal Health Check provides a number of resources and tools to help organisations identify their clients' legal needs and...
In the first reading of the 2015 Queensland Budget Speech on 14 July 2015, Treasurer Pitt announced that the Queensland Government will pilot 3 social benefit bonds aimed at sourcing funds from the private sector to finance the achievement of quantifiable social outcomes in the community. The pilot...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
An inaugural benchmarking survey draws together insights from over 100 survey respondents on topics such as governance, strategy, fundraising, risk management and the use of volunteer and professional resources. The survey results highlight that many not-for-profit organisations rely heavily on...
Amnesty International has released ‘The State of the World’s Human Rights’. The 2014/15 report documents the state of the world's human rights during 2014. Read more
The presentations below are from the QCOSS State Conference on 17 October 2014.
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

Author: 
Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

Author: 
Dietmar Frick, QCOSS

Scamwatch is increasingly warning Australian small businesses and not for profits to beware of an invoice email scam.

The scam...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

The Womens Centre Cairns is a proudly feminist not-for-profit organisation that provides services to women and children at risk of domestic violence and homelessness. Drawing funding from the Department of Communities, Child Safety and Disability Services and Department of Housing and Public...

Author: 
Shelley Dunlop, QCOSS

You have by now no doubt heard of the incredible success of the new game, Pokémon Go. And even if you haven't, you have probably noticed a marked increase in people roaming around parks, shopping centres and other public areas, intent on their smartphones.

The new mobile app allows users...

Author: 
Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

Male Afghan refugee smiling
Author: 
Dean Holland, Take Better Photos

Photos change hearts. They say what words and numbers can’t. A single good photo can bring your funders and stakeholders to the best moments of your project, and change their viewpoint forever.

But good photography can be hard to find. So we’ve started a...

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