The Queensland social service sector incorporates a range of service delivery, community development, social justice, and advocacy organisations operating across a range of areas, including but not limited to: health, housing, employment, disability, aged care, services for children and young people, Indigenous affairs and multicultural affairs. Inclusion in the sector is less about the specific service being provided and more about commitment to a shared vision and a set of values. Organisations which are not-for-profit, community based and have a shared vision and central values are considered to be part of the social service sector.

The social service sector provides the community with services that meet a broad range of needs. The delivery of services aims to promote physical, social, emotional, mental and spiritual wellbeing. Groups in the community that are marginalised or disadvantaged, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CaLD) families and people with a disability, are supported by government and non-government providers of community services.

This section contains details on the social service sector in Queensland, including reform processes, networks, research and reports.

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We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
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The Queensland Government has committed $150 million over five years to establish new Aboriginal and Torres Strait Islander Family Wellbeing services to better support vulnerable Aboriginal and Torres Strait Islander families across the state. From January 2017, the second stage of Aboriginal and...
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Queensland Government media release The future is looking bright for 50 young Queensland women who are receiving scholarships funded by the Palaszczuk Government. Premier Annastacia Palaszczuk said the Care2Achieve scholarships, delivered in partnership with The Smith Family, would provide young...
QPILCH (Queensland Public Interest Law Clearing House) has renamed and is now to be known as LawRight. LawRight advocates for access to legal services and seek justice for people who cannot otherwise cannot obtain the right legal help. They direct their services and resources at solving the needs...
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ADA Australia will be holding their national conference Human Rights and Social Justice: Shifting Client Control on the Gold Coast, on 23-24 March. The aged care, disability and guardianship sectors are undergoing significant reform with the promise of increased client choice and control. This...
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Nominations are now open for the Queensland Volunteering Awards 2017 to acknowledge inspiring individuals across the state. The prestigious awards highlight the endeavours of inspiring Queenslanders who promote the spirit of volunteerism. They pay tribute to their compassion, commitment, hard work...
NDS would like to invite you to an Information, Linkages and Capacity Building Forum to assist in your understanding and development of your knowledge of the recently released ILC Commissioning Framework, guidelines, toolkit, ILC outcomes and Community Inclusion and Capacity Development (CICD)...
Christmas and the holiday season can be a challenging time of year for many people. A number of services are available to help those in need during this time. 13Family (13 32 64) hotline Mums and Dads across Queensland are urged to call 13Family (13 32 64) for extra support if times are tough this...
Back by popular demand The State Councils of Social Service (COSS) are partnering to once again deliver a webinar series to uncover what every not-for-profit organisation needs to know about effectively responding to government procurement processes. The webinars will cover: Getting “tender ready”...
Community groups who want to make the 2017 Queensland Women’s Week celebrations a big success are invited to apply for a share of $150,000 to host events, projects and activities that promote women. Community organisations across the state can apply for grants of up to $3,000 to hold celebrations...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Financial Counsellors' Association of Queensland is the peak professional body representing the membership of 74 Financial Counsellors throughout inner city, suburban and regional Queensland. The FCAQ is also a not for profit organisation whose members provide a fee and accessible financial...
Shopping around for a better energy deal Shopping around for a better electricity deal can be worthwhile for consumers in South East Queensland but it is important to be well informed. The Queensland Consumers Association and the Queensland Council of Social Service have put together the following...
The Legal Health Check is a collaboration between the Queensland Public Interest Law Clearing House (QPILCH) and the National Association of Community Legal Centres Inc. The Legal Health Check provides a number of resources and tools to help organisations identify their clients' legal needs and...
In the first reading of the 2015 Queensland Budget Speech on 14 July 2015, Treasurer Pitt announced that the Queensland Government will pilot 3 social benefit bonds aimed at sourcing funds from the private sector to finance the achievement of quantifiable social outcomes in the community. The pilot...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
An inaugural benchmarking survey draws together insights from over 100 survey respondents on topics such as governance, strategy, fundraising, risk management and the use of volunteer and professional resources. The survey results highlight that many not-for-profit organisations rely heavily on...
Amnesty International has released ‘The State of the World’s Human Rights’. The 2014/15 report documents the state of the world's human rights during 2014. Read more
The presentations below are from the QCOSS State Conference on 17 October 2014.
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Author: 
Michael Pegg, Jobs Australia

Whenever an organisation employs someone to do work, they enter into the world of industrial relations and human resource management.  It’s not usually the main focus for the organisation and it can be hard to see why clause xyz of the something or other award matters.  But it in the world...

Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

Author: 
Lewis Atkinson, Haines Centre for Strategic Management

The traditional model of social and community benefits delivered by government, community groups, charities and the not- for profit sector, with some corporate philanthropy around the edges, has been slowing dying for some years now. 

Financial sustainability and/or independence is a...

Author: 
Dietmar Frick, QCOSS

Scamwatch is increasingly warning Australian small businesses and not for profits to beware of an invoice email scam.

The scam...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Author: 
Lyne Mear, HR Advisor and Employment Advocate, Owl Industries

Is your support worker or carer a contractor or an employee? If you are managing your own care or support arrangement, this is an important question, even if your focus is to be free of mainstream service providers and be able to determine your own life. 

Although the...

The Womens Centre Cairns is a proudly feminist not-for-profit organisation that provides services to women and children at risk of domestic violence and homelessness. Drawing funding from the Department of Communities, Child Safety and Disability Services and Department of Housing and Public...

Author: 
Shelley Dunlop, QCOSS

You have by now no doubt heard of the incredible success of the new game, Pokémon Go. And even if you haven't, you have probably noticed a marked increase in people roaming around parks, shopping centres and other public areas, intent on their smartphones.

The new mobile app allows users...

Author: 
Joel Ainscough, Queensland University of Technology

In the midst of a changing work environment there are some factors that employers in non-profit organisations may need to consider.

Provided here are some human resource management tips for consideration in the modern Australian workforce.

Work-life balance

The term “Work-...

Male Afghan refugee smiling
Author: 
Dean Holland, Take Better Photos

Photos change hearts. They say what words and numbers can’t. A single good photo can bring your funders and stakeholders to the best moments of your project, and change their viewpoint forever.

But good photography can be hard to find. So we’ve started a...

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