Safe, secure and reliable water supply is fundamental to support households to maintain a quality standard of living. Unlike electricity, the price of water and the consumer protections that apply to households, vary significantly across the state. In many regions water is becoming a major issue for people who are struggling to afford increasing costs and unsure about their rights and responsibilities when it comes to water.
The water and sewerage sector is complex and it can be confusing to know where to find assistance, not only because the prices and rules vary across regions, but also because consumers have different rights and protections depending on where they live, who their water provider is and whether they are a home owner or a tenant.
In this section you will find information to help you find your way around the water sector and provide advice to clients struggling with water bills. The information covers what to do if you or your client:
- Would like more information on water prices in Queensland
- Need help to read a water bill
- Can’t pay a water bill
- Have received a high water bill
- Want to know about rights as a tenant paying for water usage
- Have a complaint related to water supply
If you are interested in getting more information, QCOSS is available to provide community organisations with hands-on advice and workshops to help you support your clients struggling with water bills. If you are interested in participating in a workshop or would like to join our mailing list, please drop us a line at firstname.lastname@example.org or 07 3004 6900.
QCOSS has released a number of factsheets on essential services, including water factsheets which you can print to hand out to clients.