The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you.
The guide assists in the development of a shared understanding of good case management practice across the community services sector. Increasing the use of proven case management practice ensures better outcomes for clients.
Planned support is an approach to case management that emphasises four key concepts: support, planning, collaboration and relationships.
The steps outlined in the guide include engagement and intake; assessment; planning; implementation; monitoring and review; exit planning; and closure and evaluation.
DOWNLOAD QCOSS' Planned Support Guide