Wally Tallis discusses what culturally appropriate and effective service is for Aboriginal and Torres Strait Islander communities. He presents five essential steps to developing cultural capability within your organisation. Wally is the Acting Executive Director, Program and Regional Operations, Aboriginal and Torres Strait Islander Affairs, Department of Aboriginal and Torres Strait Islander and Multicultural Affairs. Based in Logan he has a clear and practical understanding of service delivery. He shared his experience at the QCOSS 2013 Conference.