The Australian Communications Consumer Action Network (ACCAN) has launched an online hardship portal. The portal has a range of resources to assist people who may be experiencing tough times and finding it hard to pay their phone or internet bills.
The portal is designed for financial counsellors as well as consumers experiencing financial hardship. It provides links to the hardship policies of Telstra, Optus and Vodafone and outlines how to get help and the different options available, as well as contacts, tips and stories from consumers who have experienced hardship.
Visit the ACCAN Hardship Portal for more information.