A bit about him

Matthew is a friendly man who likes meeting new people and having a yarn. Matthew looks for the silver lining to every cloud and is always smiling.

Matthew is an avid gardener, and is particularly passionate about his vegie patch. His garden is full of verdant beans, zucchini, mints and peas. Matthew says spending time in the garden soothes him and he finds peace there. The garden is the perfect opportunity for Matthew to implement a garden to plate experience at home. Matthew doesn’t mind getting in the kitchen and cooking up a storm, so when the garden is full and lush, Matthew aims to add the home grown vegies to the dinner menu.

A motor sports fan, Matthew has adorned his walls with images of Peter Brock, and is pretty vocal about his love of motor bikes. Closest to his heart is the classic Harley Davidson and Matthew can talk for hours about his opportunities to ride one.

Matthew moved to his current home 12 months ago. Originally living upstairs, he has recently moved to a self-contained unit under the house which he loves. “I like this house, it’s not bad. I like the peace and quiet down here” he says. Matthew has set up his unit so that he has a good view of his vegie garden from his bed and so that he can lay in bed and watch television of a night.

Finding peace is important to Matthew and he measures most of life’s experiences and routines by the level of peace and quiet afforded him. 

Connections

Most of Matthew’s time is spent with staff from S.C.O.P.E. and his house mates. Matthew likes his house mates and feels that they all get on pretty well. Matthew exudes a somewhat protective big brother feeling when he speaks of his housemate Kyle. “I like him, we’re good buddies” he says of Kyle.

A committed family man, Matthew’s parents live nearby and they enjoy getting to spend more time together now that they live closer. Matthew says “it’s great since I moved here to have them so close”.  Matthew celebrated moving into his new home by having a couple of beers with his dad.

A couple of beers with mates is a favourite way to unwind although Matthew doesn’t get to do it as often as he would like. Matthew says it’s been really hard to meet people in his new area and while he likes it, he really misses his social network from his last home. Matthew enjoys going to the pub for a game of pool or getting into lawn bowls, but his opportunities for that are limited now, and he’s feeling the impact of the smaller social circle.  

His day to day

Matthew spends much of his time at home, except for doing errands which he does with support from S.C.O.P.E. Although, Matthew says “I’d rather go to the pub that have to do the shopping”. Matthew and his housemates have S.C.O.P.E. support 24 hours a day and without transport Matthew has noticed that they are stuck home more than he would like.

How Matthew says he is doing

Matthew is fairly content in his new home and his current situation, although he would really like to get a job again. Matthew has been looking for quite a while, but really needs some active support to find something that suits him and to help him get started. There is a lot of personal empowerment in being employed and having a sense of purpose and contribution, and Matthew is pretty open about his disappointment at not having any success.

Matthew misses his mates from his old home and gets lonely at times. “It’s been hard to meet people in the new area” says Matthew. To combat this loneliness, Matthew makes the most of his time with family and tending to his garden.

What impact has connecting with S.C.O.P.E. had on his life?

Matthew speaks highly of his support from S.C.O.P.E. and is positive about his day to day staff, with which he feels a friendly bond. Matthew raises concerns when he has them, and enjoys a relationship that is open and accessible with people from S.C.O.P.E. Matthew has a ‘matey’ relationship with some, and says of CEO; “he’s a funny bloke” as they are often kidding around with each other when in touch.

What’s missing is Matthew’s ability to make known his true feelings about his shrinking social circle and the importance of actively seeking employment. Matthew shows concern about the feelings of others and is less likely to push for his own needs for fear of upsetting others and his hesitation is palpable.

Matthew is happy with the support he received from S.C.O.P.E. to find a suitable new home and to move so close to his parents. Spending time with his family is one of his greatest pleasures.

Connection Grid

The connection grid indicates where people are in relation to Matthew.  A filled shape indicates people form that cohort are present in Matthew’s general network, or are in direct relationship with him. An empty shape indicates there is no one from that cohort in Matthew’s network or in relationship with him.

Matthew's Connection Grid. The grid shows that Matthew has family in a relationship with him, and SCOPE and other services in his network and in a direct relationship with him.

Service Experience Grid

The service experience grid estimates Matthew’s experience of his service with S.C.O.P.E. The filled squares indicate how Matthew’s experiences of S.C.O.P.E. might be perceived.

Matthew's Customer Experience Grid. The grid shows that Matthew has safety and security consistently, freedom to raise concerns sometimes, and being heard and responded to sometimes

decorative
We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...
An innovation that revolutionises the ease and speed of creating accessible documents in Microsoft Word, the Document Accessibility Toolbar (DAT) supports individuals and organisations to embrace accessibility as ‘business as usual’ at no cost. The DAT puts the power of accessible functionality...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...
HSQF front page
Have you explored the Community Door eTraining site? All training is free and accessible to anyone. We have just launched a new eTraining module based around the Queensland Human Services Quality Framework (HSQF). The Human Services Quality Framework (HSQF) is the first consolidated set of...
Meeting from above
Good Foundations recently conducted a survey to start a discussion around the question, "What makes a not-for-profit well-run?". The objective of the research was to clarify how the sector defines and measures whether or not a not-for-profit organisation is well-run. The results of the survey were...
Resources
The Department of Communities, Child Safety and Disability Services has released new publications to support the implemention of the Human Services Quality Framework (HSQF) . The documents can be accessed under the Resources and Tools section of the HSQF website . The documents that have been...
Paperdoll circle
The self-assessment workbook is one of a suite of tools created to support service providers to develop and maintain a quality system which conforms to the Human Services Quality Standards (HSQF). The workbook has been designed to assist service providers to review their processes and practices and...
Charities that receive an email regarding their financial information from the Australian Charities and Not-for-profits Commission (ACNC) are being advised not to dismiss it as a scam. The ACNC is contacting thousands of charities that have made significant errors in their financial reporting. The...
""
During May to July 2015, QCOSS delivered a series of workshops that introduced participants to the Business Development Package, including the online Organisational Development Toolkit, developed as part of the Sector Readiness and Workforce Capacity Initiative. These free workshop were designed to...

Pages

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
QCOSS is running one-on-one support and small group capacity building sessions to assist organisations that are new to HSQF. Assistance is available to organisations funded under the Community Services and Child and Family funding streams. Support includes how to conduct a self-assessment,...
A Blue Card Services online learning portal has been launched. The portal contains 10 videos which provide an overview of the legal requirement for organisations to develop a child and youth risk management strategy. The resources, in conjunction with the Child and Youth Risk Management Strategy...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Sector Capacity team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...
Children's services need to be aware of a range of legislation that applies to their environment. Depending on the type of service and nature of sponsor body this may include all or some of the following: The Child Care Act & Regulations Services are required to have copies of the Child Care...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Decorative image
Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

Rachel Drew, Director, Mamre Association
Author: 
Rachel Drew, Mamre Association

Mamre Association is a Brisbane based non-profit organisation supporting families which have children with a disability.  Mamre believes that people with a disability and their families can have rich, full and meaningful lives within their communities and is committed to working with families in...

Craig Blackman, Executive Manager, Share Bayside
Author: 
Craig Blackman, Share Bayside Inc

Share Bayside Inc provides accommodation and lifestyle services for people with an intellectual disability who live in or around Redland City. They assist people with a disability to live as independently as possible through a range of accommodation options and recreation and social...

Peter Last Manager Anglicare Southern Queensland
Author: 
Peter Last, Anglicare

Anglicare Southern Queensland is an Anglican not-for-profit organisation committed to social and community welfare issues and aged and community care needs, focusing on disadvantaged members of our community. They provide more than 150 different services across Southern Queensland.

...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

See videos from StudioQ related to this topic

Share or Print