Quality management does not stop with compliance against the standards. Meeting a set of standards simply establishes that a service provider has met minimum requirements. From here, a service provider should look to maintaining quality through ongoing improvement.

Once quality processes are in place, the service provider can use these processes for ongoing critical reflection and identification of areas for improvement. Service providers need to do this to ensure they are providing the best possible services now and into the future.

The ‘Plan, Do, Check, Act’ model of continuous improvement applies to all aspects of a provider’s service delivery and operations

Part of managing quality and continuous improvement includes maintaining a record of plans for improvements, progress and achievements. These records can be used to provide direction, demonstrate commitment to quality to internal and external stakeholders, and measure success.

Information Sheet Links:

  1. Maintaining Quality and Continuous Improvement

https://www.communities.qld.gov.au/resources/funding/human-services-quality-framework/hsqf-quality-pathway-info-sheet-10.pdf

decorative
The Quality Collaboration Network in conjunction with Peakcare and the Queensland Council of Social Service (QCOSS) invites you to a workshop on consent, right to information and privacy. Who should attend? Workers with quality assurance, audit, certification, accreditation responsibilities for...
decorative
We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...
An innovation that revolutionises the ease and speed of creating accessible documents in Microsoft Word, the Document Accessibility Toolbar (DAT) supports individuals and organisations to embrace accessibility as ‘business as usual’ at no cost. The DAT puts the power of accessible functionality...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...
HSQF front page
Have you explored the Community Door eTraining site? All training is free and accessible to anyone. We have just launched a new eTraining module based around the Queensland Human Services Quality Framework (HSQF). The Human Services Quality Framework (HSQF) is the first consolidated set of...
Meeting from above
Good Foundations recently conducted a survey to start a discussion around the question, "What makes a not-for-profit well-run?". The objective of the research was to clarify how the sector defines and measures whether or not a not-for-profit organisation is well-run. The results of the survey were...
Resources
The Department of Communities, Child Safety and Disability Services has released new publications to support the implemention of the Human Services Quality Framework (HSQF) . The documents can be accessed under the Resources and Tools section of the HSQF website . The documents that have been...
Paperdoll circle
The self-assessment workbook is one of a suite of tools created to support service providers to develop and maintain a quality system which conforms to the Human Services Quality Standards (HSQF). The workbook has been designed to assist service providers to review their processes and practices and...
Charities that receive an email regarding their financial information from the Australian Charities and Not-for-profits Commission (ACNC) are being advised not to dismiss it as a scam. The ACNC is contacting thousands of charities that have made significant errors in their financial reporting. The...

Pages

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
QCOSS is running one-on-one support and small group capacity building sessions to assist organisations that are new to HSQF. Assistance is available to organisations funded under the Community Services and Child and Family funding streams. Support includes how to conduct a self-assessment,...
A Blue Card Services online learning portal has been launched. The portal contains 10 videos which provide an overview of the legal requirement for organisations to develop a child and youth risk management strategy. The resources, in conjunction with the Child and Youth Risk Management Strategy...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Sector Capacity team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...
Children's services need to be aware of a range of legislation that applies to their environment. Depending on the type of service and nature of sponsor body this may include all or some of the following: The Child Care Act & Regulations Services are required to have copies of the Child Care...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Decorative image
Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

Rachel Drew, Director, Mamre Association
Author: 
Rachel Drew, Mamre Association

Mamre Association is a Brisbane based non-profit organisation supporting families which have children with a disability.  Mamre believes that people with a disability and their families can have rich, full and meaningful lives within their communities and is committed to working with families in...

Craig Blackman, Executive Manager, Share Bayside
Author: 
Craig Blackman, Share Bayside Inc

Share Bayside Inc provides accommodation and lifestyle services for people with an intellectual disability who live in or around Redland City. They assist people with a disability to live as independently as possible through a range of accommodation options and recreation and social...

Peter Last Manager Anglicare Southern Queensland
Author: 
Peter Last, Anglicare

Anglicare Southern Queensland is an Anglican not-for-profit organisation committed to social and community welfare issues and aged and community care needs, focusing on disadvantaged members of our community. They provide more than 150 different services across Southern Queensland.

...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

See videos from StudioQ related to this topic

Share or Print