General comments about using the templates and guides
The HSQF is a more generic set of Standards designed to apply to a range of service types, and is worded in terms of Expected Outcomes, Context and Indicators. It does not prescribe specific policies. In order to be compliant, organisations need to demonstrate that they have guiding documents (policies, procedures, plans, etc) records, staff awareness and client understanding around each of the indicators.
We offer a standard set of templates, which respond to the Indicators, but it is not intended to be exhaustive. Depending upon how your organisation works, some policies may make more sense if they are combined into one. Other areas may be complex and more manageable if divided into several separate policies. In these instances, you can still use the guides to check that you have everything covered.
|4.1 Client records policy guideline||210.86 KB|
|4.1 Client records policy template||205.57 KB|
|4.2 Client service charter policy guideline||227.86 KB|
|4.2 Client service charter policy template||204.91 KB|
|4.3 Access to confidential information policy guideline||208.23 KB|
|4.3 Access to confidential information policy template||203.15 KB|
|4.4 Harm prevention policy guideline||224.92 KB|
|4.4 Harm prevention policy template||207.02 KB|
|4.5 Harm response policy guideline||239.21 KB|
|4.5 Harm response policy template||205.05 KB|