General comments about using the templates and guides
The HSQF is a more generic set of Standards designed to apply to a range of service types, and is worded in terms of Expected Outcomes, Context and Indicators. It does not prescribe specific policies. In order to be compliant, organisations need to demonstrate that they have guiding documents (policies, procedures, plans, etc) records, staff awareness and client understanding around each of the indicators.
We offer a standard set of templates, which respond to the Indicators, but it is not intended to be exhaustive. Depending upon how your organisation works, some policies may make more sense if they are combined into one. Other areas may be complex and more manageable if divided into several separate policies. In these instances, you can still use the guides to check that you have everything covered.
|2.1 Access policy guideline||210.57 KB|
|2.1 Access policy template||252.5 KB|
|2.2 Eligibility policy guideline||206.94 KB|
|2.2 Eligibility policy template||255.5 KB|
|2.3 Service requests and referrals policy guideline||213.37 KB|
|2.3 Requests for service and referrals policy template||248.5 KB|
|2.4 Allocation policy guidelines||211.4 KB|
|2.4 Allocation policy template||230.5 KB|
|2.5 Ending service delivery policy guideline||210.46 KB|
|2.5 Ending service delivery policy template||200.76 KB|
|2.6 Engaging and working with interpreters policy guideline||230.32 KB|
|2.6 Engaging and working with interpreters policy template||214.61 KB|