The Human Services Quality Framework (HSQF) is the Department of Communities, Child Safety and Disability Services' system for assessing and promoting improvement in the quality of human services delivered with departmental investment.
The HSQF was developed in collaboration with the non-government sector to reduce duplication and red tape by consolidating the different quality systems used for the department's services. It incorporates:
- a set of quality standards, known as the Human Services Quality Standards which cover the core elements of human service delivery
- an assessment process to review the performance of service providers against the standards
- a continuous improvement framework, which supports the participation of customers in quality improvement.
The HSQF is designed to increase administrative efficiency and enable service providers to focus their resources on service provision and continued quality improvements. Its key aims include increasing consistency in service quality and ensuring public confidence in service delivery.
The department is rolling-out the HSQF in planned phases. Phase 2 implementation to organisations funded to deliver child and family support services and community services is currently underway. Further information about the phased roll-out can be found on the Implementation progress and updates page.
Tailored resources and information on the HSQF requirements are available on the HSQF website for:
- organisations in-scope for independent third-party audits (HSQF certification)
- self-assessable only organisations
- providers delivering prescribed disability services in Queensland for the National Disability Insurance Scheme (NDIS).
The Department of Housing and Public Works is also implementing a modified version of the HSQF for its Specialist Homelessness Services. The Department of Housing and Public Works website provides further details about how the HSQF is being implemented by that department. For further information about Specialist Homelessness Services for women and children escaping domestic and family violence (women’s shelters and non-accommodation support services) that have transitioned from the Department of Housing and Public Works to the Department of Communities, Child Safety and Disability Services, see Implementation progress and updates.