A suite of resources has been created to support organisations, service users, families and carers to actively participate in the quality system.

HSQF standards

Human Services Quality Framework (PDF format) (Word format)

Provides an overview of the framework, underlying principles and intended benefits and demonstration of compliance requirements

Human Services Quality Standards (PDF format) (Word format)

Details the six standards and associated indicators

Guides and templates

HSQF user guide - certification (PDF format) (Word format)

Explains each standard in detail and provides examples of evidence that organisations may use to demonstrate compliance

HSQF user guide - self-assessable organisations (PDF format) (Word format)

Quality guidelines and evidence requirements for organisations required to undertake a self-assessment (only) against the HSQF 

Human Services Quality Framework: self-assessment and continuous improvement guide (PDF format) (Word format)

Information to  assist service providers in self-assess against the standards and prepare for independent audit

Human Services Quality Framework: self-assessment workbook (Excel format) (Word format)

A tool for reviewing processes and practices against the standards

Human Services Quality Framework: continuous improvement plan template (PDF format) (Word format)

A template to record and monitor actions for improvement

HSQF Audits and Notifiable Issues (PDF format) (Word format)

Answers to frequently asked questions about the requirements for auditors to notify the department of specific issues

Key milestones for achieving initial HSQF certification (PDF format) (Word format)

An overview of key stages and timeframes for achieving initial certification (for organisations funded by the department).

HSQF standards comparison tool

Human services quality framework standards comparison tool – State and National (PDF format) (Word format)

This comparison tool maps the Human Services Quality Standards (HSQS) to the following:

  • Queensland Disability Service Standards
  • Queensland Disability Advocacy Standards
  • Standards for Community Services
  • Child Safety 11 Minimum Service Standards
  • Community Care Common Standards (HACC)
  • National Community Housing Standards
  • National Standards for Disability Services 2013

Quality Pathway kit for service providers

The department has developed an information kit to assist service providers understand and implement a quality system, work through the review process against the standards and implement continuous improvement.

Quality Pathway kit (PDF format) (Word format)

You can also work through the Quality Pathway kit as a free online training program to help you understand and implement the HSQF. It is available on the Community Door eTraining site.

The kit includes a series of ten information sheets which cover the five key steps in achieving certification under the HSQF. The information sheets can be read separately via the following links:

Frequently asked questions about the HSQF

HSQF frequently asked questions - Transition for disability services 

HSQF frequently asked questions - Transition for child safety licensed care services 

HSQF factsheets

HSQF factsheet 1 - Certification at a glance - answers frequently asked questions to help organisations be confident about what they need to do when preparing for their first audit (PDF format) (Word format)

HSQF factsheet 2 - Overview of certification stages for service providers 

Additional HSQF resources

Child Safety licensing companion guide 


  • JAS-ANZ auditing guidelines for assessing conformance against the HSQF: Part 1 and Part 2

Human services quality framework factsheet - Key cost factors – quality audits

The Quality Collaboration Network in conjunction with Peakcare and the Queensland Council of Social Service (QCOSS) invites you to a workshop on consent, right to information and privacy. Who should attend? Workers with quality assurance, audit, certification, accreditation responsibilities for...
We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...
An innovation that revolutionises the ease and speed of creating accessible documents in Microsoft Word, the Document Accessibility Toolbar (DAT) supports individuals and organisations to embrace accessibility as ‘business as usual’ at no cost. The DAT puts the power of accessible functionality...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...
HSQF front page
Have you explored the Community Door eTraining site? All training is free and accessible to anyone. We have just launched a new eTraining module based around the Queensland Human Services Quality Framework (HSQF). The Human Services Quality Framework (HSQF) is the first consolidated set of...
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Good Foundations recently conducted a survey to start a discussion around the question, "What makes a not-for-profit well-run?". The objective of the research was to clarify how the sector defines and measures whether or not a not-for-profit organisation is well-run. The results of the survey were...
The Department of Communities, Child Safety and Disability Services has released new publications to support the implemention of the Human Services Quality Framework (HSQF) . The documents can be accessed under the Resources and Tools section of the HSQF website . The documents that have been...
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The self-assessment workbook is one of a suite of tools created to support service providers to develop and maintain a quality system which conforms to the Human Services Quality Standards (HSQF). The workbook has been designed to assist service providers to review their processes and practices and...
Charities that receive an email regarding their financial information from the Australian Charities and Not-for-profits Commission (ACNC) are being advised not to dismiss it as a scam. The ACNC is contacting thousands of charities that have made significant errors in their financial reporting. The...


Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
QCOSS is running one-on-one support and small group capacity building sessions to assist organisations that are new to HSQF. Assistance is available to organisations funded under the Community Services and Child and Family funding streams. Support includes how to conduct a self-assessment,...
A Blue Card Services online learning portal has been launched. The portal contains 10 videos which provide an overview of the legal requirement for organisations to develop a child and youth risk management strategy. The resources, in conjunction with the Child and Youth Risk Management Strategy...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
The Sector Capacity team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Authored by: Craig Ford, Polymorphic Solutions Your community organisation might have run on spreadsheets, shared folders and Access databases until one day, when you realised the systems don’t talk to each other and your organisation can’t grow without a single integrated system. Then it is time...
Children's services need to be aware of a range of legislation that applies to their environment. Depending on the type of service and nature of sponsor body this may include all or some of the following: The Child Care Act & Regulations Services are required to have copies of the Child Care...
There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
What do you need to succeed?
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.


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Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.


Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

Rachel Drew, Director, Mamre Association
Rachel Drew, Mamre Association

Mamre Association is a Brisbane based non-profit organisation supporting families which have children with a disability.  Mamre believes that people with a disability and their families can have rich, full and meaningful lives within their communities and is committed to working with families in...

Craig Blackman, Executive Manager, Share Bayside
Craig Blackman, Share Bayside Inc

Share Bayside Inc provides accommodation and lifestyle services for people with an intellectual disability who live in or around Redland City. They assist people with a disability to live as independently as possible through a range of accommodation options and recreation and social...

Peter Last Manager Anglicare Southern Queensland
Peter Last, Anglicare

Anglicare Southern Queensland is an Anglican not-for-profit organisation committed to social and community welfare issues and aged and community care needs, focusing on disadvantaged members of our community. They provide more than 150 different services across Southern Queensland.


Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

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