Policy templates and guidelines have been developed by QCOSS to assist organisations with implementing the Human Services Quality Framework. The templates and guides provide a way for organisations to check whether their existing policies and procedures meet all the criteria of the standards or to draft new policies and procedures if needed.
General comments about using the templates and guides
The HSQF is a more generic set of Standards designed to apply to a range of service types, and is worded in terms of Expected Outcomes, Context and Indicators. It does not prescribe specific policies. In order to be compliant, organisations need to demonstrate that they have guiding documents (policies, procedures, plans, etc) records, staff awareness and client understanding around each of the indicators.
We offer a standard set of templates, which respond to the Indicators, but it is not intended to be exhaustive. Depending upon how your organisation works, some policies may make more sense if they are combined into one. Other areas may be complex and more manageable if divided into several separate policies. In these instances, you can still use the guides to check that you have everything covered.
This standards map is to assist organisations in migrating their policies from the Community Services Standard to the HSQF.
Policy template guide manual
The policy template guide manual outlines how to use the templates and guides.
Policy templates and guides
For each policy, there is a template which provides a pro forma for the policy and procedures, and a guide to completing the template.
- Standard 1: Governance and management
- Standard 2: Service access
- Standard 3: Responding to individual need
- Standard 4: Safety, wellbeing and rights
- Standard 5: Feedback, complaints and appeals
- Standard 6: Human resources
Registers, tools and templates
The sample registers, tools and templates are examples of documents which can be adapted to suit your organisation.
The preparing for certification document outlines the steps in preparing for the external auditing process.