This document is a draft of the Community Door website – Privacy Policy. Updates may be made following consultation with stake holders.


1.1    The Community Door website is managed by the Queensland Council of Social Service (QCOSS). QCOSS is committed to informing you about your privacy while accessing and contributing content to Community Door.
1.2    The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit and contribute to our site and how we may use that information.
1.3    This policy applies only to the Community Door website.


2.1    Collection of information

2.1.1    Information is collected from you is primarily for two purposes:
•    To customise your experience of Community Door website to make it more accessible to you with more relevant content.
•    To ensure all contributed content is correctly attributed.
2.1.2    There are two ways to access the Community Door website:
•    As an anonymous user
•    As a logged on registered user

2.2    Anonymous Users

2.2.1    QCOSS automatically gathers anonymous information to monitor the use of the Community Door website such as the numbers and frequency of visitors. This information is collated from log files which record details of each website transaction and may include the IP address of the user accessing the site.

2.3    Logged on Users

2.3.1    If you choose to register with Community Door you will be asked to provide the following information:
•    Your name
•    Organisation
•    Contact telephone number
•    E-mail address
•    Region where your service is located
•    Service your organisation provides
•    Accessibility option
2.3.2     When you publish content, including comments and discussion forum posts, be aware that your name and organisation will be displayed. This is to ensure proper attribution and public accountability of the information published. All other information will not be publically accessible. If a member of the public wishes to contact you, they will be able to do so through an online form. This form will generate and send an e-mail to you. The person completing the form will not see your e-mail address. However if you reply to this message your e-mail address will be displayed as is normal with conventional e-mail.
2.3.3    In order to publish content to Community Door, including comments and discussion group postings you are required to be a registered user. By default your name and organisation will appear alongside your post which will identify you publically as the author. This is to ensure proper attribution of the material. If you wish to post content anonymously you may request that your Name and Organisation be withheld prior to making the post. This request should be made in writing to the Community Door Administrator through the Contact Us form. You will be notified in writing whether the request has been accepted or declined.
2.3.4    As with anonymous users, each transaction conducted on Community Door by a registered user is automatically recorded in log files. The username of the registered user interacting with the site may also be recorded the log file.

2.4    Use of personal information

2.4.1    QCOSS will primarily use the personal information we receive for the purpose of attribution of content you have published. When you access the site as a logged on user Community Door will also use your personal information to customise your experience. For example, the homepage may display information specific to the region you are based in.
2.4.2    QCOSS will use information collated from log files. We primarily only use such data in the aggregate and it contains no identifying information. This collective data helps us determine how much our audiences use parts of the site, so we can improve Community Door to assure that it is as useful and appealing as we can make it for the Health and Community Services Sector. For example, we may publish the most popular articles on Community Door to promote this information as topical and relevant to the broader sector. We may also sort articles by popularity so that the most relevant materials appear towards the top of the page.
2.4.3    QCOSS may publish or provide this aggregate, non-identifying data to other people.
2.4.4    QCOSS will not use individually identifying personal information for any other purpose without your consent with the exception of inappropriate use as outlined below.
2.4.5    QCOSS may use information from log files when investigating suspected breaches of the Community Door - Terms of Use policy. For example, where the site has been vandalised or material posted under another person’s name without their consent, QCOSS may access the log files to investigate the source and take corrective action.
2.4.6    QCOSS may also use this information to investigate technical issues related to the performance of the site. For example, a poorly behaving web spider may place excessive load on the site. QCOSS may use data collected in the log files to identify the source and take corrective action.
2.4.7    In the event that QCOSS is investigating inappropriate use or technical issues on the Community Door website, QCOSS may share information in log files with Internet Service Providers and law enforcement authorities in order to further investigate the issue.
2.4.8    In circumstances where illegal activity is suspected QCOSS may make log files available to law enforcement authorities.

2.5    Cookies

2.5.1    A cookie is a file a website saves to your computer. It records information such as website preferences so that when you re-visit the site those settings are recalled. Unless otherwise blocked within your browser settings the Community Door website will set a uses cookie to customise your user experience. Community Door users two types of cookies: user cookies and session cookies.
2.5.2    The user cookie will store your user preferences as set when you registered. For users that have not registered only your accessibility option will be stored.
2.5.3    The session cookie will be set each time you visit the site. This session cookie records that you have verified your identity by entering your password. This allows you to publish to the Community Door website by entering your password once per session. This session cookie is automatically deleted once you close your browser window or the time-out period has expired. 
2.5.4    If you do not want to accept cookies they can be blocked through your browser options.

2.6    Disclosure

2.6.1    There may be occasions where QCOSS is required by law to disclose your personal information to third parties.

2.7    No sale of personal information

2.7.1    Under no circumstances will QCOSS sell or receive payment for licensing or disclosing your personal information.
2.8    Access and correction: personal data
2.8.1    If QCOSS holds your personal information QCOSS will where possible provide you with access to the information. If you believe the information we hold is not accurate, you should contact us in writing, outlining where the incorrect information is located and how it should be changed. QCOSS will take reasonable steps to correct the information so that it is accurate, complete and up to date.

2.9    Complaints about privacy

2.9.1    If you have any complaints relating to online privacy issues on Community Door, please notify us in writing through the Contact Us form. While the QCOSS accepts no liability for any material or links posted to the service, we will investigate all complaints.

2.10    Changes to the Community Door Privacy Policy

2.10.1    If we decide to change the Community Door Privacy Policy, we will post those changes here (on the Community Door Website).

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