The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
At the inaugural Queensland Family Matters Forum held in Brisbane on 4 and 5 August, Minister for Child Safety, the Honourable Shannon Fentiman, announced a new Empowering Families Innovation Fund (EFIF) would help generate innovative, community-led ideas for keeping Aboriginal and Torres Strait...
The Department of Communities, Child Safety and Disability Services is working towards applying an outcomes-oriented approach to inform and drive future policy and investment decisions. It has just released a short fact sheet about its approach.
Two new Good Money community finance stores will respond to the increasing need for access to fair and affordable financial services for Queenslanders on low incomes. The stores are a three-way partnership between Good Shepherd Microfinance, the National Australia Bank (NAB) and the Queensland...
The National No-Interest-Loan-Scheme (NILS) conference was recently held in June 2016 in Adelaide. The presentations from the conference workshops are now available: Marketing masterchef Are social enterprises the answer? Financial conversations Are you making an ethical decision? The good and the...
This Sunday 3 July marks the start of NAIDOC week. NAIDOC Week celebrations are held across Australia each July to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples. NAIDOC is celebrated not only in Indigenous communities, but by Australians from all...
Recently, the Radio COTA podcast explored senior safety in home and online , along with how to become tech savvy, and digital inclusion for older Queenslanders. COTA (Council on the Ageing) Queensland is the Seniors Peak giving older Queenslanders a voice on issues that affect them. COTA Queensland...
Disaster resilience is "the ability of individuals, communities, organisations, or countries exposed to disasters and crises and underlying vulnerabilities to: anticipate, reduce the impact of, cope with, and recover from the effects of adversity without compromising their long-term prospects." (...
The Queensland Government today released Queensland’s first Women’s Budget Statement in almost 20 years, highlighting the important contribution of women to the state’s economic future. Minister for Women Shannon Fentiman said the Women’s Budget Statement is a key document outlining the initiatives...
The 2016-17 Queensland State Budget is a solid budget for vulnerable Queenslanders. It provides funding for crucial areas such as prevention of domestic and family violence, universal access to kindy, investment in employment in regional Queensland and the provision of a range of social...
Australia is becoming more culturally diverse and many Australian organisations need support to effectively manage the opportunities and challenges that this cultural diversity brings. Research demonstrates that organisations that manage cultural diversity well can expect to receive a host of...

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Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

Carer
Author: 
Marlene Butteriss, QCOSS

There has a been a lot of talk lately about ‘person centred’ approaches and ‘self-direction’ in the context of disability services, particularly with the advent of the National Disability Insurance Scheme (NDIS), but what do these terms really mean and why are they important?

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A screenshot of the Care Opinion website
Author: 
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

Piggy bank image
Author: 
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

The Queensland Plan logo
Author: 
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

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