The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
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The Celebrating Multicultural Queensland grants program promotes Queensland's multicultural identity, the benefits of mutliculturalism, and equitable access to opportunities by people from diverse cultural backgrounds. The 2017-18 grants round for multicultural projects is approaching the closing...
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Get NDIS ready with a Certificate III in Individual Support with NDIS activities built in as part of the assessment. This course will be delivered face-to-face and will offer an NDIS mentor to work with you for 120 hours. If you seeking work within the NDIS or become a service provider yourself,...
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The National Rural Health Alliance – Australia’s peak non-government organisation for rural and remote health – has welcomed an announcement from the recently convened Ministerial Advisory Committee on Out-of-Pocket Costs about its intention improve transparency for consumers. With bulk-billing...
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Aged and Community Services Australia (ACSA) is hosting the People and Culture Conference (PACC) and CEO forum in Brisbane on 5 and 6 March 2018. The People & Culture Conference (PACC) has been designed to air and tackle key challenges facing aged and community care employers across Australia...
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Queensland Government media release Almost $160,000 in grants have been awarded to community organisations across Queensland ahead of Domestic and Family Violence Prevention Month this May. Minister for the Prevention of Domestic and Family Violence Di Farmer announced 35 one-off grants of up to $5...
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The Queensland Family and Child Commission (QFCC) has developed the Second action plan: Strengthening our sector 2017-19 , which details a way forward for building a more sustainable and responsive child and family support system in Queensland. The Second action plan complements the First action...
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Tickets are on sale for South Australia Council of Social Service's (SACOSS) Essential Services and Consumers Living with Disability Conference 2018 to be held on 14 May 2018. Everyone has a right to affordable and equitable access to essential services such as energy, water, telecommunications and...
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Queensland Government media release Queenslanders can jump online and apply for rebates of up to $300 on energy efficient appliances to save on their electricity bills. Energy Minister Dr Anthony Lynham said first rebates should be flowing back into the first applicants’ bank accounts by the end of...
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Queensland Government media release The 10th Closing the Gap Report has identified that Queensland is making progress on a number of targets including improved health and education outcomes for Aboriginal and Torres Strait Islander Queenslanders. Deputy Premier, Treasurer and Minister for...
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Community-based organisations play a vital role in meeting community needs across Queensland. In times of disaster, they perform important roles at the frontline, responding to people in crisis. CSIA's Disaster Management and Recovery Workshop will focus on building the skills of the community...

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Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

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Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

A screenshot of the Care Opinion website
Author: 
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

Piggy bank image
Author: 
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

The Queensland Plan logo
Author: 
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

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