The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
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The Queensland Young Achiever Award nominations will close on 15 December 2017. The Awards are designed to acknowledge, encourage and promote the positive achievements of young Queenslanders up to 29 years of age. Category winners will receive $2,000 from Auswide Bank plus the Queensland Young...
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NDS invites you to participate in this two-day workshop Strategic Foresight for your NDIS Transition and Beyond, to build foresight capacity and futures-flexibility to transform your organisation for successful operation under the NDIS. What new strategies can disability services organisations...
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The purpose of the Cultural Grants Program is to provide small non-recurrent grants to Ipswich cultural/ community based organisations with a focus on cultural development, community development, artistic development, social service, recreational, environmental or educational activities. The grants...
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Balanced Justice is a network of concerned community and church groups that seeks to enhance the safety of all Queenslanders by promoting understanding of criminal justice policies that are effective, evidence-based and human rights compliant. This paper outlines challenges, shares evidence and...
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Reconciliation Australia has announced the end of the Recognise campaign. Following months of community consultation, Aboriginal and Torres Strait Islander delegates met in May this year for a large deliberative event about the path to constitutional reform. Reconciliation Australia says the output...
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Below are some considerations for disaster planning for services providing accommodation to clients e.g. placement services and diversionary services These are only suggested considerations and do not replace any advice received from relevant authorities. Make sure all staff are aware of the agency...
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Older people within our communities bring strength of knowledge, skills and experience about disasters. As well as being a valuable community resource for disaster resilence, some older people may require support to ensure their safety and wellbeing at times of disasters. In recognition of the...
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Each year, more than 500 young people leave the Queensland child protection system to live independently. Help and support for these young people often comes from family, carers and community members, as well as government and non-government service providers. However, a number of young people make...
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Health care and social assistance is already the biggest industry in Central Queensland. Planning for further growth requires a deep understanding of local needs and strong and strategic connections between organisations and sectors. The Rockhampton Women's Breakfast will focus on the need for...
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The Queensland Government and the community services industry have co-developed the Partnering for the future: advancing Queensland's services industry 2017-25 strategy as a roadmap for proactively addressing changes and driving collaboration towards the industry's 2025 vision. To help your...

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Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

Carer
Author: 
Marlene Butteriss, QCOSS

There has a been a lot of talk lately about ‘person centred’ approaches and ‘self-direction’ in the context of disability services, particularly with the advent of the National Disability Insurance Scheme (NDIS), but what do these terms really mean and why are they important?

...

A screenshot of the Care Opinion website
Author: 
Michael Greco, Care Opinion Australia

Care Opinion is an independent, not-for-profit new web site which enables people to post their experiences of local social care services online, and in public (eg aged care, youth and disability care). ...

Piggy bank image
Author: 
Shelley Dunlop, QCOSS

The Queensland Council of Social Service (QCOSS) has just released a new cost of living report examining the cost of living pressures across six Queensland regional centres – Brisbane, Gold Coast, Cairns, Mount Isa, Rockhampton and Kingaroy.

The report uses the existing Cost of Living...

The Queensland Plan logo
Author: 
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

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