How do we know if the services we provide really improve the lives of the people we work with? How do we know if the people we work with are satisfied their experience of our work and / or our service?

The obvious answer is to ask them.

It is generally held that the reason services exist is to make the lives of the people they serve better. However, it is not always easy for services to know if the support they provide is optimal or even effective. It’s also difficult for funders to know if people are satisfied with the services they are funding.

It is common for services ask questions such as:

  • What do people really want/ need from us?
  • Are we really focusing our efforts in the right area?
  • Does what people want match with what we are funded to provide?
  • Are there gaps we don’t know about?
  • Are our services sufficiently flexible and responsive?

Services may report on units and hours delivered, however while these may speak to the nature and quantity of services, they do not necessarily tell us about the experience of those receiving services. Ultimately, the quality of the service is judged by the people who use them.

In the following pages, you will find a range of tools and resources that will assist you in finding out the best way to do this for your service and the people that use your service.

decorative
National Disability Services (NDS) in conjunction with The MindShift Foundation invites you to the first CEO Boardroom lunch for 2018. The guest speaker is Fran Connelley, a non-profit marketing specialist and the author of How to thrive under the NDIS . At the lunch Fran will talk about the...
decorative
A forum on disaster preparedness for the aged care sector will be held in Logan on 14 December 2017. The forum aims to identify risks; then explore and agree on actions we can take toegther to ensure older people who may be vulnerable to disasters within the Logan area, are best supported and...
decorative
International Volunteer Day is celebrated worldwide, on 5 December, to recognise the positive solidarity of volunteers around the world. Estimates suggest that there are a billion people in the world who volunteer each year and those numbers rise when tragedy strikes. In Queensland, alone, more...
decorative
The Australian Charities and Not-for-profits Commission (ACNC) has developed a toolkit to find charities within federal electorates. The purpose of the MP Charity Toolkit is two-fold: To help Federal MPs and their staff search for, and engage with, local charities To provide useful and succinct...
decorative
The Queensland Young Achiever Award nominations will close on 15 December 2017. The Awards are designed to acknowledge, encourage and promote the positive achievements of young Queenslanders up to 29 years of age. Category winners will receive $2,000 from Auswide Bank plus the Queensland Young...
decorative
NDS invites you to participate in this two-day workshop Strategic Foresight for your NDIS Transition and Beyond, to build foresight capacity and futures-flexibility to transform your organisation for successful operation under the NDIS. What new strategies can disability services organisations...
decorative
The purpose of the Cultural Grants Program is to provide small non-recurrent grants to Ipswich cultural/ community based organisations with a focus on cultural development, community development, artistic development, social service, recreational, environmental or educational activities. The grants...
decorative
Balanced Justice is a network of concerned community and church groups that seeks to enhance the safety of all Queenslanders by promoting understanding of criminal justice policies that are effective, evidence-based and human rights compliant. This paper outlines challenges, shares evidence and...
decorative
Reconciliation Australia has announced the end of the Recognise campaign. Following months of community consultation, Aboriginal and Torres Strait Islander delegates met in May this year for a large deliberative event about the path to constitutional reform. Reconciliation Australia says the output...
decorative
Below are some considerations for disaster planning for services providing accommodation to clients e.g. placement services and diversionary services These are only suggested considerations and do not replace any advice received from relevant authorities. Make sure all staff are aware of the agency...

Pages

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
decorative
Author: 
Sharon Daley, QCOSS

International Day of People with Disability (IDPwD) is held on 3 December each year.

It is a United Nations (UN) sanctioned day, celebrated internationally and aiming to increase public awareness, understanding and acceptance of people with disability, as well as to celebrate the...

decorative

Being a foster carer means opening the door to children who you are related to biologically; children and young people who can’t live in their own home because they have experienced emotional, physical or sexual abuse or neglect, are at risk of experiencing one of those forms of harm or...

decorative
Author: 
Louise Mullins, Queensland Council of Social Service

Would it surprise you to know that poverty and severe hardship affects more than a million Australians? And around the world more than a billion are desperately poor?

Anti-Poverty Week 2017 encourages all Australians to highlight issues of poverty and hardship here, at home, and overseas...

decorative
Author: 
Sammy Bruderer, NAPCAN Queensland Manager

As the peak national body for the prevention of child abuse and neglect, promoting Child Safe Organisations is a key part of our work at NAPCAN. 

We are thrilled to be able to run a series of FREE Child Safe Organisation workshops throughout Queensland, thanks to the State Government’s...

Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

...

Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Board meeting seen from above
Author: 
Linda Hayes, Corporate Synergies Australia

In 2012, the Commonwealth Government established the Australian Charities and Not-for-Profits Commission (ACNC), with a remit to remove complex regulations and repetitive reporting burdens, to clarify the legal definition of charity, and to provide greater transparency for funders and the public...

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

Pages

See videos from StudioQ related to this topic

Share or Print