The Queensland Council of Social Service (QCOSS) considers that the following key principles inform the delivery of social services in Queensland:

  • Inclusive social and economic policy
  • Human rights instruments as key reference points for policy and practice
  • Practice informed by evidence and lived experience
  • Focus on prevention and early intervention
  • Focus on person-centred policy and practice
  • People who use services actively informing the policy decisions that impact on their lives
  • Communities actively informing local responses to need
  • Timely access to data for planning and measuring impact
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Given that it is the new year and we are starting fresh, we are keen to get your feedback on Community Door, Network Spaces, Community Door eTraining and StudioQ! We are inviting users to complete our online survey so we can make improvements. We want to know if the resources on Community Door are...
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The National Welfare Rights Network has published a useful factsheet for people who have received a debt collection letter from Centrelink to help better understand what to do. It can be accessed on their website . Other organisation you can contact if you have questions about the debt collection...
The Youth Boost payment is available to eligible employers who hire an unemployed young person (aged 15-24) between 1 December 2016 and 28 February 2017 (inclusive). Employers are able to apply for Youth Boost from 29 December 2016 , noting that as part of the eligibility requirements an employee...
Previous research into the effectiveness of professional supervision suggests that supervision is essential for social work practitioners. However, not a lot is understood about how professional supervision is currently being provided and practiced in Australia. Research by Griffith University aims...
Not-for-profit Law has updated its guide to 'The laws of advertising and your community organisation'. The resource provides practical tips to help organisations comply with the laws of advertising and marketing in Australia. Importantly, these laws apply to many fundraising activities of charities...
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The Australia-ASEAN Emerging Leaders Program (A2ELP) brings together social entrepreneurs from South-East Asia andAustralia to incubate new projects and professional connections across the region. The focus of the program this year will be in the social impact space and is looking for applicants...
Right now there's almost 90 FREE Triple P parenting seminars available in Queensland in 45 different locations! Check out the Tirple P calendar to see if there's one near you. And if there isn't a seminar that suits, but you're keen to pick up some new parenting tips and strategies asap, you can do...
At the inaugural Queensland Family Matters Forum held in Brisbane on 4 and 5 August, Minister for Child Safety, the Honourable Shannon Fentiman, announced a new Empowering Families Innovation Fund (EFIF) would help generate innovative, community-led ideas for keeping Aboriginal and Torres Strait...
The Department of Communities, Child Safety and Disability Services is working towards applying an outcomes-oriented approach to inform and drive future policy and investment decisions. It has just released a short fact sheet about its approach.
Two new Good Money community finance stores will respond to the increasing need for access to fair and affordable financial services for Queenslanders on low incomes. The stores are a three-way partnership between Good Shepherd Microfinance, the National Australia Bank (NAB) and the Queensland...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Author: 
Angela Massey, QCOSS

On 8 December we celebrate Community Door’s 10th birthday.

Community Door was established as a gateway for community service organisations in Queensland to access key information and resources to help them in all aspects of their operations and keep them up to date with what’s happening...

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

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Author: 
Queensland Council of Social Service

The Queensland Council of Social Service (QCOSS) recently released a new report revealing the interrelated nature of poverty and disadvantage, highlighting key areas in Queensland which need to be addressed with better targeted programs, policies and investment.

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Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Board meeting seen from above
Author: 
Linda Hayes, Corporate Synergies Australia

In 2012, the Commonwealth Government established the Australian Charities and Not-for-Profits Commission (ACNC), with a remit to remove complex regulations and repetitive reporting burdens, to clarify the legal definition of charity, and to provide greater transparency for funders and the public...

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Bartley Hassall
Author: 
Bartley Hassall, 3rd View Consulting

We all notice great Customer Service. We love it when individuals go out of their way to deliver a positive experience, no matter what it takes. When we talk about Customer Focus, we are talking about the organisation more holistically. Do our...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Outcomes Working Group February 2015
Author: 
Richard Fahy, Lutheran Community Care

Lutheran Community Care’s vision is aligned to making quality of life better for the clients we serve. In the light of this it is important to us that we can also quantify what has changed for the client since they have been using our services. Through adopting an outcome-based framework we seek...

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