This section looks at a range of issues associated with organisational performance.

Topics covered include strategic planning, measuring organisational performance, program evaluation and developing policy.

You may already be doing some form of planning and evaluation every day. Formalising the process will help you to improve what you do and make the process more useful and worthwhile. Strategic planning, monitoring, evaluation and policies are all critical factors which demonstrate that your organisation has a real commitment to continuous improvement, quality, effectiveness and efficiency, and can implement change positively and appropriately.

The Queensland branch of the Australasian Evaluation Society holds regular meetings, free talks and workshops across the State.

In this section you will find current news, resources and other information to assist non-profit community organisations with effective planning and evaluation.

Queensland Housing Profiles make it easy for you to create a profile of your community with maps, information and charts about residents, housing and housing markets. Data can be selected from a range of topics for multiple locations or regions across Queensland. You can view key figures about your...
Late last week Michael Hogan, Director-General of the Department of Communities, Child Safety and Disability Services released the department's strategic plan for 2016-2020. Mr Hogan said, "Many thanks to those who contributed to this important document with feedback and suggestions. "The plan...
The Department of Communities, Child Safety and Disability Services is working towards applying an outcomes-oriented approach to inform and drive future policy and investment decisions. It has just released a short fact sheet about its approach.
Disaster resilience is "the ability of individuals, communities, organisations, or countries exposed to disasters and crises and underlying vulnerabilities to: anticipate, reduce the impact of, cope with, and recover from the effects of adversity without compromising their long-term prospects." (...
The Australasian Evaluation Society (AES) is a member based organisation which exists to improve the theory, practice and use of evaluation in Australasia for people involved in evaluation including evaluation practitioners, managers, teachers and students of evaluation, and other interested...
Australia’s 600,000 charities and not-for-profits, from international aid groups right down to the local tennis club, have recently received a major boost, as Justice Connect’s Not-for-profit Law service launched the acclaimed Information Hub for a national audience. The Not-for-profit Law...
Training wordmap
Zark Consultancy is running a one day workshop on the Gold Coast on 2 December 2015, on the topic of the nuts and bolts of using logic models to map outcomes . This workshop will give you a thorough understanding of how to use logic models as an effective tool to conduct strategic planning, program...
Meeting from above
Good Foundations recently conducted a survey to start a discussion around the question, "What makes a not-for-profit well-run?". The objective of the research was to clarify how the sector defines and measures whether or not a not-for-profit organisation is well-run. The results of the survey were...
Decorative
The Department of Communities, Child Safety and Disability Services (DCCSDS) publishes a wide range of data about its services and operating environment, including data relating to social disadvantage. A DCCSDS Data Survey has been developed to evaluate how useful, complete and accessible the data...
Funding
The Queensland Government will begin rolling out five-year funding agreements for non-government organisations and services, with the plan announced at today’s 2015 QCOSS State Conference. The Minister’s announcement was delivered during a video-message today to officially open QCOSS’ two-day...

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How can program managers, policy makers and evaluators draw on the diverse range of community sector data to conceptualise and assess the social benefit that services provide? Brentyn Parkin of My Community DIrectory talks about some of the ways his organisation has addressed this issue and puts...
How do we know we've reached our destination? Tricia Davis and David Hodgson talk about identifying and measuring outcomes for the "Come Be a Hero" campaign. This project was a social marketing campaign designed to increase Aboriginal and Torres Strait Islander presentations at Community Controlled...
Lori Rubenstein, consultant and CEO of Strategic Futures, challenges us to think about how innovation can be achieved through embedding evaluation into the whole process of planning and service delivery.
Brian Smith, Executive Officer of the Local Community Services Association, NSW talks about facilitating innovation through evaluation. He outlines Results-Based Accountability and talks about some of the innovative ways outcomes and service reporting are collected by community centres in NSW...
This guide looks at client-focused service integration . Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case...
The Sector Development team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool . This tool supports organisations to understand their cost drivers, and confidently plan and negotiate the level of...
This resource has been developed by Knode and Foresters to support boards and service managers assess their financial position and strategically build their organistion's financial sustainability. Building financial sustainability in your organistions contains tools to help you: Assess where your...
Queensland Government links Business continuity template Preparing your business for natural disasters Preparing a risk management plan and business impact analysis Business continuity planning Emergency contacts Develop recovery strategies Get Ready Queensland website Psychosocial support in...

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Books
Author: 
Candice Bool, Open Minds

Open Minds recently participated in a research project called The Blue Portraits Project.  This project  proved to be a fantastic opportunity for the organisation to not only  increase its understanding of...

The Queensland Plan logo
Author: 
Tiffany Tento, Queensland Council of Social Service

The Queensland Government’s ambitious and visionary Queensland Plan has set out a positive framework for the next 30 years, but its success will depend on whether it can inspire real action.

The Queensland Plan is not...

Outcomes signpost
Author: 
Jane Grant, Queensland Council of Social Service

This week I had the opportunity to undertake training on Social Return on Investment (SROI). Part of the SROI Network’s vision...

Community
Author: 
Tiffany Tento, Queensland Council of Social Service

There has been a great growth in the number of successful Indigenous entrepreneurs and community-based enterprises across Australia over the last decade. The estimated number of self-employed Indigenous people has risen from 4,600 in 1991 to 12,500 in 2011. These initiatives are creating...

Community of practice
Author: 
Anne Curson, Queensland Council of Social Service

It’s uncomfortable, complex, frustrating and is the origin of many of our struggles. Change - it is something that we all experience daily but don’t necessarily embrace. In the community services sector, change is something that we are accustomed to in our work places. It is a process that can...

Money bag
Author: 
Tiffany Tento, Queensland Council of Social Service

All special fund-raising events are different. Each have their own special set of circumstances and requirements.

ourcommunity.com.au's event management team has pooled their many years of experience to create a...

Managing money
Author: 
Tiffany Tento, Queensland Council of Social Service

The latest edition of the Australian Sector Nonprofit Legal and Accounting Almanac was recently released.

The annual publication contains a summary of significant cases, legislation, and tax issues impacting on the...

Family eating together
Toolkit
Author: 
Anne Curson, Queensland Council of Social Service

The Community Sector Governance Capability Framework Toolkit can be used for a range of human resource tasks such as assisting with board and...

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