For further information about this topic, there are plenty of training courses, factsheets and books available.

Planning

Planning Strategy and Success. This free Practice Guide describes how a Business Plan and Strategic Plan can help your organisation. Download from Zark Consultancy

Strategic Planning Overview. This free Help Sheet explains the process of strategic planning. Available from Our Community website. 

Strategic Planning Workbook For Nonprofit Organisations. By Bryan W. Barry, 2003. Available from bookstores or Amazon.com. One of the best books on how to implement a strategic planning process step-by-step.

The Nonprofit Board's Role in Mission, Planning, and Evaluation. By John Yankey, Amy McClellan and Kay Sprinkel Grace, 2009. Available for purchase from the Board Source website. 

BizPlan; Strategic Planning System. BizPlan provides the tools to enable an organisation to plan, implement, monitor and review the strategic planning process. Available for purchase from Michael Goldsworthy, Australian Strategic Servicesor (03) 5429 6331.

Evaluation

Designing a Logic Model. This free Practice Guide explains what a logic model is and how to design one. Available from Zark Consultancy.

Logic Model Development Guide. This comprehensive workbook from the W.K. Kellogg Foundation focuses on the development and use of the program logic model. 

W.K. Kellogg Foundation Evaluation Handbook. This handbook provides a framework for thinking about evaluation as a relevant and useful program tool. Available for free download from the W.K. Kellogg Foundation.

Everyday Evaluation on the Run. By Yoland Wadsworth, 1997. This is an introductory guide to program evaluation. It provides a range of strategies that can be used by non-specialist evaluators and shows how evaluation can be built into busy everyday practice. Available for purchase from Amazon or Allen & Unwin.

Field Guide to Nonprofit Program Design, Marketing and Evaluation. By Carter McNamara. This practical book provides comprehensive guidelines about designing, marketing and evaluating a nonprofit program. Available for purchase from Authenticity Consulting

Basic Guide to Outcomes-Based Evaluation for Nonprofit Organizations with Very Limited Resources. This document describes some basic planning and implementation advice for organisations conducting an outcomes-based evaluation process. Available free at the Management Help website.

Program Evaluation. This free practice guide explains why program evaluations are important and what the evaluation process involves. Available from Zark Consultancy.  

Evaluation Approaches Tool. This free factsheet provides volunteer programs with an overview of different evaluation approaches including what to evaluate and how you gather the information. Available from Volunteering Queensland

Policy Development

By Definition: Policies for Volunteer Programs. By Linda L. Graff. This book is a step-by-step "how to" manual on developing policies specifically for volunteer programs. Available for purchase from Amazon or Energize Inc

Example Policy and Procedures Manual for the Community Care Common Standards. By Leslie Gevers. This manual has been designed for community organisations who are developing their own policy and procedures. Available for purchase from GGJ Consultants (08) 9336 7717.

Model policies and procedures for not-for-profit organizations. By Edward J McMillan, 2003. Available from bookstores or Amazon.com This book helps nonprofit organisations develop accounting, financial and office administration policies and procedures. 

Checklist of Policies and Procedures Tool. This free fact sheet lists suggested policies and procedures and related documents under the National Standards for Volunteering. Available from Volunteering Queensland

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A forum on disaster preparedness for the aged care sector will be held in Logan on 14 December 2017. The forum aims to identify risks; then explore and agree on actions we can take toegther to ensure older people who may be vulnerable to disasters within the Logan area, are best supported and...
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Below are some considerations for disaster planning for services providing accommodation to clients e.g. placement services and diversionary services These are only suggested considerations and do not replace any advice received from relevant authorities. Make sure all staff are aware of the agency...
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The Queensland Government and the community services industry have co-developed the Partnering for the future: advancing Queensland's services industry 2017-25 strategy as a roadmap for proactively addressing changes and driving collaboration towards the industry's 2025 vision. To help your...
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The Honorable Coralee O'Rourke MP and the Queensland NDIS Transition Advisory Group will be holding industry briefings across Queensland to explore what we have learnt from year one of the NDIS transition and the potential implications for business as Queensland progresses to the full scheme. The...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
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We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
Back by popular demand The State Councils of Social Service (COSS) are partnering to once again deliver a webinar series to uncover what every not-for-profit organisation needs to know about effectively responding to government procurement processes. The webinars will cover: Getting “tender ready”...
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...
Are you a QLD-based professional who uses evaluation in their work? Are you someone who works in QLD and is interested in evaluating their programs or work? Are you someone who wants to know more about how to measure outcomes and work out if you are making a difference? Are you interested in...
The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Australasian Evaluation Society (AES) is a member based organisation which exists to improve the theory, practice and use of evaluation in Australasia for people involved in evaluation including evaluation practitioners, managers, teachers and students of evaluation, and other interested...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Australian Institute of Company Directors has completed a comprehensive study that examines governance practices and opportunities in Australia's NFP sector. Read more
The Sector Capacity team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...
All special fund-raising events are different. Each have their own special set of circumstances and requirements. ourcommunity.com.au's event management team has pooled their many years of experience to create a fund-raising event checklist to help you get started on your planning journey. This...
Many not-for-profit organisations are now developing income-generating activities to reduce the reliance on government and philanthropic funding, and others are establishing social enterprises to respond to client needs in a sustainable way. The development of business skills and systems is very...
This is a very simple and easy to use toolkit that is filled with templates and guides to support your organisation to develop innovative and collaborative ways of working together. From developing a value statement, stakeholder engagement, business planning, SWOT analysis and many more. The...
Dr Mark Griffin gives a basic introduction to survey design for the not-for-profit sector. Mark is Director of the Australian Development Agency for Statistics and Information Systems. Although his talk focuses on developing surveys for international aid, it is useful for anyone starting to develop...

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There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

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Author: 
Tiffany Tento, Queensland Council of Social Service

National Reconciliation Action Week (27 May to 3 June) is celebrated in Australia each year, in commemoration of two significant milestones in the reconciliation journey – the anniversaries of the successful 1967 referendum and the High Court Mabo decision.

This year’s theme is ...

Results
Author: 
Angela Massey, QCOSS

By this time of year many New Year's resolutions may have already fallen by the wayside. Research suggests only about 8 per cent of those who set new year's goals actually stick to them. 

If you had big plans this year for development for you or your organisation, here are our top...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
  3. ...
 Charles Clowes
Author: 
Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

Author: 
Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
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Author: 
Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

The road ahead
Author: 
Valmae Rose, Queensland Council of Social Service

In the social service sector we are currently seeing a lot of interest and focus on outcomes. Given the desire to determine ‘value for money’ and other objectives of public investment in social services, there is renewed interest in the outcomes we are achieving, at a client and program level....

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