Your office, buildings and other assets

Some questions to ask:

  • What kind of damage does my insurance cover?
  • Are there any other place that we can use to deliver services or manage our business if we cannot get to our current building?
  • Do we have any readily accessible safe storage spaces, that are not prone to flood or damage from cylcone etc.

Your records, IT and other administration

Some questions to ask:

  • What are the core functions of our business that we need to continue, no matter what?
  • How do we process payroll if we cannot access the building or computer systems?
  • How do we contact staff and clients if we do not have access to the building or computer systems?
  • How is our electronic data backed up?
  • How do we access our data offsite? Have we tested this?

Your staff

Some questions to ask:

  • Are our staff's contact details held anywhere offsite? If so, where?
  • What are the skills our staff need in times of disaster? I.e. first aid training, administering medications etc
  • Have our staff received relevant training?

Your clients

Some questions to ask:

  • Are any of our client's details held offsite? If so, where are they, and how are they secured?
  • What are the levels of support our clients will likely need in times of disaster? I.e. support with personal care, meals, medications etc.
  • Are there any other organistions that we can link with to help us care for our clients in times of disaster?

Resources to help

 

 

 

 

The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
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We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
Back by popular demand The State Councils of Social Service (COSS) are partnering to once again deliver a webinar series to uncover what every not-for-profit organisation needs to know about effectively responding to government procurement processes. The webinars will cover: Getting “tender ready”...
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. According to Olivia Hilton, Executive Director, SVA Consulting, “A lot of social purpose organisations just do not have the luxury of spending time wondering if there are other ways to achieve...
Are you a QLD-based professional who uses evaluation in their work? Are you someone who works in QLD and is interested in evaluating their programs or work? Are you someone who wants to know more about how to measure outcomes and work out if you are making a difference? Are you interested in...
The Early Childhood Early Intervention (ECEI) Approach is how the NDIS is delivering early childhood intervention for children aged 0-6 years. The overall aim of ECEI is to ensure that parents or primary caregivers are able to provide young children who have developmental delay or disabilities with...
The Department of Communities, Child Safety and Disability Service's Social Service Performance and Reform Program is progressing priorities related to the following elements of the Department's Strategic Plan 2015 - 2019: Social Services and Reforms; and Community inclusion, participation and...
agedcare101 is a new website covering everything you need to know about aged care. It is comprehensive, intuitive, reliable and free. You are almost certainly facing some new and challenging decisions, either about your own life or someone close to you. This is where agedcare101 comes in...
From August, the ACNC will be visiting over 25 regional and metropolitan locations in Australia to talk to charities. The Ask ACNC sessions will provide charities the opportunity to hear directly from one of the ACNC’s Commissioners. The sessions include an update on the work of the ACNC, issues...
The Guide for Community Financial Officers is designed to help Financial Officers of community organisations, of all shapes and sizes, to take on the role with greater knowledge and confidence and to help Board Members to understand what is required of a Financial Officer. This Guide is one of a...

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Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The Australasian Evaluation Society (AES) is a member based organisation which exists to improve the theory, practice and use of evaluation in Australasia for people involved in evaluation including evaluation practitioners, managers, teachers and students of evaluation, and other interested...
The Queensland Disaster Management website and the Get Ready website have a range of information and useful resources that can assist you to plan and prepare for an emergency. As part of your preparedness and planning for weather events, access regular weather forecast updates from the Bureau of...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Australian Institute of Company Directors has completed a comprehensive study that examines governance practices and opportunities in Australia's NFP sector. Read more
The Sector Capacity team at QCOSS has worked with the costing methodology developed and kindly shared by the Endeavour Foundation to create an easy to use Unit Costing Tool. This tool supports organisations to understand their cost drivers, and allows them confidently plan and negotiate the level...
The Queensland Council of Social Service (QCOSS) has produced the Planned Support Guide: an approach to case management for people working in a wide range of community services. If you are a front line worker, supervisor or manager this guide is for you. The guide assists in the development of a...
Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...
All special fund-raising events are different. Each have their own special set of circumstances and requirements. ourcommunity.com.au's event management team has pooled their many years of experience to create a fund-raising event checklist to help you get started on your planning journey. This...
Many not-for-profit organisations are now developing income-generating activities to reduce the reliance on government and philanthropic funding, and others are establishing social enterprises to respond to client needs in a sustainable way. The development of business skills and systems is very...
This is a very simple and easy to use toolkit that is filled with templates and guides to support your organisation to develop innovative and collaborative ways of working together. From developing a value statement, stakeholder engagement, business planning, SWOT analysis and many more. The...
Dr Mark Griffin gives a basic introduction to survey design for the not-for-profit sector. Mark is Director of the Australian Development Agency for Statistics and Information Systems. Although his talk focuses on developing surveys for international aid, it is useful for anyone starting to develop...

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There are a range of legal structures which may be suitable for Queensland not-for-profit community groups. The four main options are: an incorporated association: Associations Incorporation Act 1981 (QLD) and Associations Incorporation Regulation 1999 (QLD) a company limited by guarantee:...
What do you need to succeed?
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Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

Author: 
Tiffany Tento, Queensland Council of Social Service

National Reconciliation Action Week (27 May to 3 June) is celebrated in Australia each year, in commemoration of two significant milestones in the reconciliation journey – the anniversaries of the successful 1967 referendum and the High Court Mabo decision.

This year’s theme is ...

Results
Author: 
Angela Massey, QCOSS

By this time of year many New Year's resolutions may have already fallen by the wayside. Research suggests only about 8 per cent of those who set new year's goals actually stick to them. 

If you had big plans this year for development for you or your organisation, here are our top...

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Author: 
Richard Fahy, Lutheran Community Care

Information, knowledge and process management focusses on capturing meaningful and relevant data to assist evidencing multiple areas of an organisation. A few key areas may include:

  1. The organisation is on track and demonstrating it is achieving its strategic goals
  2. The
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Charles Clowes, Australian Organisation For Quality

Within the organisational development toolkit the capability area of quality systems, innovation and improvement refers to staff and client contribution, innovation, quality culture and management, reporting, adaptability and improvement, legislation and risk management.

The...

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Dr Ruth Knight, Zark Consultancy

Like many other community organisations, you are probably being increasingly asked to demonstrate the outcomes of your programs and services. Outcomes measurement allows you to identify which of your programs and services are successful, and helps you to test assumptions and communicate...

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Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
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Len Airey, DCA Advisory Services

Strategic capability is about capacity, resources and skills that will enhance and improve the long-term sustainability of an organisation. Long-term sustainability, requires people to think differently about their future - not to look at the future through the prism of the past but to get all...

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Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

The road ahead
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Valmae Rose, Queensland Council of Social Service

In the social service sector we are currently seeing a lot of interest and focus on outcomes. Given the desire to determine ‘value for money’ and other objectives of public investment in social services, there is renewed interest in the outcomes we are achieving, at a client and program level....

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