The tenth and final Outcomes Co-design Workshop for 2015 was held in Rockhampton on 27th November 2015. The session began with an implementation update from Carolyn Hughes (Department of Communities, Child Safety and Disability Services) on outcomes reporting and departmental systems. Valmae Rose (QCOSS) then led a discussion around investment approaches to social service delivery, the importance of co-design in policy development and emerging issues and direction for 2016. The remainder of the workshop utilised the knowledge of engaged participants to explore a number of issues that impact on outcomes measurement in organisations:
- How and when should we be engaging service users in definition and measurement of outcomes?
- How do we maintain integrity when using customised tools and processes?
- What do we need to consider in piloting a particular outcomes measurement tool? E.g. PCOMS
- Impact of Gender and Cultural issues on outcome definition and measurement
Participants were asked to explore the issues, what we know works and what might be a useful next step? A number of themes emerged including the importance of meaningful engagement and consultation, streamlining of systems, the use of plain language, accessibility, costs, attribution, education/training and connection to land and community, kin, and language.
QCOSS have developed - Outcomes paper: Co-design 2015 - a useful tool and reference point for organisations participating in this process or at the beginning of implementing outcomes measurement into their organisations.
We have also developed an Outcomes eTraining module available through QCOSS Community Door eTraining to provide an introduction to the use of outcome measures in service agreements in Queensland and the role of outcomes in supporting both client and business outcomes. This module will be a useful starting point for those who were not able to attend the workshops or who would like a refresher.