The September workshop represented the last Brisbane meeting for 2015 and was attended by a good mix of new and familiar faces. Valmae Rose (QCOSS) presented an overview of the co-design work to date and discussed the relationship between funders, organisations and clients in the broader context of outcomes development.
Judith Rowell (Department of Communities, Child Safety and Disability Services) led a discussion in relation to the scope and strategic priorities of the department’s investment in child, family, and community services and the corresponding priority domains – Capable, Resilient and Safe. The domains and related outcomes form the necessary steps toward economic and social participation, enabling vulnerable Queenslanders to improve their lives.
Attendees spent some time examining outcomes measurement frameworks and tools such as the Personal Wellbeing Index and Partners for Change Outcome Management System (PCOMS). Next, participants explored the question ‘What sort of support do you need in the future?’ The robust discussion produced wonderful feedback and important questions as we move forward.
- How can we standardise across the sector?
- Best practice for client cohorts
- Does it capture what you want it to?
- Research base
- Service needs vs. Client needs
- What are the criteria for making a decision about what is a good framework for you; How do you measure an outcome in your context?
- How do you know a tool is robust?
- Tools under each investment specification – which is most relevant for the specific cohorts?
- Training across services and types
- What conditions need to be considered with regards to validity?
- How do we integrate outcomes measurement with quality management systems?
- Individual versus program service delivery
- Resources with organisations – expensive and time consuming
- How do you embed outcomes across and throughout organisations?
If you would like to contribute to the discussion, please join the Outcomes Working Group Network Space.