Sound governance and management systems that maximise outcomes for stakeholders.
The organisation maintains accountability to stakeholders through the implementation and maintenance of sound governance and management systems.
These systems should reflect the size and structure of the organisation and contribute to maximising outcomes for people using services.
The organisation has accountable and transparent governance arrangements that ensure compliance with relevant legislation, regulations and contractual arrangements.
The organisation ensures that members of the governing body possess and maintain the knowledge, skills and experience required to fulfil their roles.
The organisation develops and implements a vision, purpose statement, values, objectives and strategies for service delivery that reflect contemporary practice.
The organisation’s management systems are clearly defined, documented, monitored and (where appropriate) communicated including finance, assets and risk.
Mechanisms for continuous improvement are demonstrated in organisational management and service delivery processes.
The organisation encourages and promotes processes for participation by people using services and other relevant stakeholders in governance and management processes.
The organisation has effective information management systems that maintain appropriate controls of privacy and confidentiality for stakeholders.