Sound eligibility, entry and exit processes facilitate access to services on the basis of relative need and available resources.
The organisation makes their services available to their target group in fair, transparent and non-discriminatory ways and people seeking access to services are prioritised and responded to.
Where the organisation has responsibility for eligibility, entry and exit processes, these are consistently applied based on relative need, available resources and the purpose of the service.
The organisation has processes to communicate, interact effectively and respond to the individual/s’ decision to access and/or exit services.
Where an organisation is unable to provide services to a person, due to ineligibility or lack of capacity, there are processes in place to refer the person to an appropriate alternative service.