The assessed needs of the individual are being appropriately addressed and responded to within resource capability.
The organisation provides appropriate services that are identified/assessed, planned, monitored, reviewed and delivered in collaboration with the person using the service, their representative and/or relevant stakeholders.
The organisation uses referral pathways and partnerships to promote integrated service provision.
The organisation uses flexible and inclusive methods to identify the individual strengths, needs, goals and aspirations of people using services.
The organisation formulates service delivery that respects and values the individual (e.g. identity, gender, sexuality, culture, age and religious beliefs).
The organisation has processes to ensure that services delivered to the individual/s are monitored, reviewed and reassessed in a timely manner.
The organisation has partnerships and collaborates to enable it to effectively work with community support networks, other organisations and government agencies as relevant and appropriate.
The organisation has a range of strategies to ensure communication and decision-making by the individual is respected and reflected in goals set by the person using services and in plans to achieve service delivery outcomes.