Effective human resource management systems, including recruitment, induction and supervisory processes, result in quality service provision.
The organisation has human resource management systems that ensure people working in services (including volunteers) are recruited appropriately and are suitable for their roles within the organisation.
Once appointed, people working in the organisation have access to support, supervision, opportunities for training and development and complaint processes.
The organisation has human resource management systems that are consistent with regulatory requirements, industrial relations legislation, work health and safety legislation and relevant agreements or awards.
The organisation has transparent and accountable recruitment and selection processes that ensure people working in the organisation possess knowledge, skills and experience required to fulfil their roles.
The organisation provides people working in the organisation with induction, training and development opportunities relevant to their roles.
The organisation provides ongoing support, supervision, feedback and fair disciplinary processes for people working in the organisation.
The organisation ensures that people working in the organisation have access to fair and effective systems for dealing with grievances and disputes.