Given workshop 6 was the first to be held outside of South East Queensland, the focus was on providing a broad overview of the purpose and progress of the co-design work to date. Participants raised concerns about lack of opportunity to have input prior to the finalisation of measures and a degree of frustration at ongoing duplication of reporting requirements for services with multiple funding sources. There was strong representation by local departmental officers and opportunity for constructive conversation about how implementation would occur across the various service types. There was also an opportunity to share spreadsheets used by contract managers to assist with interpretation of the outcome measures and measuring process.
Geoff Roberson from Queensland Families and Communities Association provided an update on progress of the pilot with neighbourhood centres, which now has over twenty neighbourhood centres state-wide collecting data against three agree outcome measures. John Russell from Community Services Tablelands presented their experiences of implementing outcome measurement in their organisation and a preference for a single tool for gathering data.
Workshop activity and discussion focused on the issue of tools and the question of whether a single tool or suite of tools would best suit the purpose. Arguments for a single tool, potentially resourced by government, related to clarity, consistency and an ability to aggregate data state-wide. Arguments against a single tool related to diversity in client base, intervention, location and other factors which render a single tool insufficient. There was a compelling case made for the development/agreement on a suite of tools with clear guidance for capturing evidence. The case was also made for a hybrid approach – establish a small core set of outcome measures across all service types with option for choosing additional tools to reflect local context.
View Geoff Robertson's presentation 'A guide to trial in Qld Neighbourhood Centres' from Workshop Six.