In late March QCOSS, together with the Department of Communities, Child Safety and Disability Services, hosted the third outcomes co-design session in Chermside.
At this third workshop in the series material developed through the co-design process to date were presented including the latest iteration of core outcome measures and their definitions along with a set of design principles.
Two guest speakers presented on the implementation of outcome measurement within their organisations. Many thanks to Rebecca Shearman from the Domestic Violence Action Centre and Tracey Jones from Charters Towers Neighbourhood Centre for sharing their experiences.
A basic framework for conceptualising outcomes in the community service sector was offered by QCOSS for discussion, consisting of three perspectives (depicted as three circles) – funder perspective (agreed outcome measures reflected in service agreement), the organisational perspective (statement of service offering by the organisation), and the individual and family perspective (list of goals/needs for service response, stated in outcome format). There should be clear line of sight between the three, for example, the funder outcome measure relating to safety should relate to the organisational statement of what they deliver, to whom, over what period of time and place, etc., and should relate to the client statement of goal/need for service such as feeling safe enough to get back into some part time work.