The decision by any organisation to undertake a new collaborative activity is a signal of the start of change. The complexity and the timeframe of the collaborative activity itself, will indicate the extent of the change management process required to effectively support the new way of working. All organisational stakeholders of the collaboration need to feel a strong sense of ownership and as valued and supported by the new collaboration as they were by the single entity.

Processes for managing change

Understanding and promoting the reasons for and benefits of the change

It is natural for people to resist change, yet the capacity to change and evolve is an essential element of any successful organisation, service or collaboration. It is therefore extremely important to get the process right and to clearly communication the reasons for, and the benefits of the collaboration, to all the collaborations stakeholders and the broader community. It is not the biggest organisations that survive it is the most adaptable.

Establishing culture and values at the beginning of the process

All partners need to agree and adhere to, a set of values that set the standard for how partners will work together. These values need to be practiced within individual organisational partners, within the collaboration and whenever staff interact with service users and the broader community.

Within individual organisational partners the most effective way of supporting and encouraging the new way of work is to be a “learning organisation”. This approach promotes a culture of continuous improvement that is comfortable with both radical and gradual change, so long as that change is in the best interest of the organisation and its stakeholders. Reviewing and improving becomes standard practice.

Develop a change process

Individual partner organisations need to work through the change process within their own entities as well as when they are developing and implementing new collaborative approaches.

Begin with the end in mind

If the drivers of the collaboration do not know where they started or where they are going, it is hard to decide on the right track. Benchmark where your organisation is now – from various perspectives. Ask where do we want to be – begin with the end in mind. Know the gap between the present and what you hope the collaboration will achieve. Identify the changes needed to close the gap. Be clear in what the collaboration is trying to achieve – where practical use objective measures. Be able to explain those goals to others clearly and succinctly. Remember staff and stakeholders must be comfortable with the change if it is to work. Keep goals few in number and unambiguous.

Be realistic

To plan and manage change well, you need to be realistic and understand the difficulty of the change and who it will affect. Then identify, quantify and organise the various stages of the change. Ask how will this affect those involved? Everything that may change needs to be documented. Changes in individual responsibility must be clear. Effective communication with everyone in the organisation is essential. Where practical break the change down into small steps. Undertake a critical path analysis and know in what order changes need to occur and the time required to implement each stage. Continually restate the benefits of the change.

Engage others

Effective change strategies must allow for the variety of attitudes and needs of those engaged in the change process. Identify those most important to implementing the change and ensure that they are included in the process. Consult as much as practical however be very clear where there is a capacity for people to influence the change and where things will be mandated (legislation; protocols agreed at board level; changes in service agreements.) Make getting your people policies/protocols right a top priority. Use training as a way to engage people in the change process. Hold frequent informal and formal meetings to communicate the change. Manage people’s expectations carefully. Include everybody in planning at least one phase of the change and give people some autonomy and flexibility. Encourage and support stakeholders as the changes progress.

Manage the timeframe

Drivers of the collaboration process must have long term goals while simultaneously planning small operational changes that may only take days or weeks to eventuate.  To make change more palatable introduce it in phases where practical. Continuous lasting change is an accumulation of all the smaller changes that occur. Look for short term solutions that solve problems quickly. Establish a timeframe for changes and stick to it. Stay future focused, and always keep the desired end goals in mind.

Have a documented action plan

Develop an Action Plan in a variety of forms to allow for people’s learning styles. For example: an action plan document; a PowerPoint presentation; a flow chart; a gantt chart. Keep involving all those directly impacted by the change around the practicality of the proposed changes and their time frames. If circumstances change, be willing to change the plan.

Manage risks

Formal risk management plans are essential for any complex collaboration however it also helps to consider the “smaller” problems that may arise.

decorative
Health care and social assistance is already the biggest industry in Central Queensland. Planning for further growth requires a deep understanding of local needs and strong and strategic connections between organisations and sectors. The Rockhampton Women's Breakfast will focus on the need for...
decorative
The Queensland Government and the community services industry have co-developed the Partnering for the future: advancing Queensland's services industry 2017-25 strategy as a roadmap for proactively addressing changes and driving collaboration towards the industry's 2025 vision. To help your...
decorative
NDS invites you to this half day workshop, Social Innovation in the NDIS Marketplace , which will focus on developing your organisation’s understanding of key themes in social innovation, and develop your business capability to deliver positive social impact as the sector transitions to an...
decorative
Elections are exciting and offer opportunities for real positive change, but how do you position your organisation to take advantage of these opportunities and avoid the risks? This webinar will discuss campaign and communications case studies from Australia and the UK and help you identify the...
decorative
Pro Bono Australia have launched Civil Voices, a survey to find out the social sector's perspective on the current state of advocacy in Australia. The organisation have said participation in the survey is essential for a holistic insight into the sector's ability to advocate on matters of public...
decorative
Crowdfunding is an increasingly popular method of online fundraising for individuals, businesses, not-for-profits and charities. Generally it involves an individual or an organisation setting a fundraising target online and then asking the crowd of the internet for donations to reach that target...
decorative
The Health and Community Services Workforce Council (Workforce Council) has launched its new project – the Queensland Community Services Workforce Census. This project will collect and analyse previously hidden workforce data across all sub sectors to define job roles across the industry, and the...
Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
decorative
We have launched a brand new course on the Community Door eTraining website which provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. It features a profile of the sector in Queensland, insights into...
The Brisbane Social Enterprise Meetup Group is run by the peak body, The Queensland Social Enterprise Council, which is a democratically representative organisation promoting social enterprise in Queensland. This meet-up group is a place where social entrepreneurs and supporters of social...

Pages

Are you looking for support in Queensland, or trying to find a service that meets your needs? Now you can search oneplace , the service directory hosted by the Queensland Family and Child Commission. oneplace is an easily accessible directory of community services to help Queensland families to get...
The collaboration decision support tool is designed as a resource to aid organisations considering entering into or forming collaborations to: (a) help to determine if collaboration is the most appropriate model (b) assess current capacity and capability to undertake collaborative action, and (c)...
The Community Resource Handbooks were launched by Volunteering Queensland on 12 May 2015. They consolidate the knowledge gained through Volunteering Queensland's community leadership work with more than 2,000 community groups over the past fifteen years. The handbooks are aimed at small to medium...
Information technology and online solutions can help your community organisation work better. ACOSS, Infoxchange and the Department of Communications have teamed up to bring you Digital Business Kits which give you the tools and information to do more online. Digital Business Kits are hosted on...
In March 2014, QCOSS produced the Rethinking Resources: Case Studies of Financial Resilience from Community Services report, in which community organisations from Queensland share how they are working to increase their financial sustainability. The strategies they employ include social enterprise,...
A series of workshops were held across Victoria in 2008 to investigate community partnerships. Participants strongly reinforced the need for partnerships between community sector organisations and government programs across Victoria to support improved integrated service delivery and enhanced...
This is a very simple and easy to use toolkit that is filled with templates and guides to support your organisation to develop innovative and collaborative ways of working together. From developing a value statement, stakeholder engagement, business planning, SWOT analysis and many more. The...
This conversation explores Western Australia's experience in developing its "Delivering Community Services in Partnership Policy". Rebecca Brown, Deputy Director-General, Department of Premier and Cabinet, Western Australia, Chris Hall, Chief Executive, MercyCare WA and Irina...
This guide looks at client-focused service integration . Options and resources are provided that can assist organisations even without structural change to or between the service providers (government and non-government) involved. Other resources such as the Planned Support Guide provide a case...
This document outlines the the issues and factors you need to think about when working in partnership or merging with other organisations. Download the Collaborative working and mergers document here .
This Research to Practice Note aims to improve understanding of effective interagency collaboration in a shared approach to child protection context and provides a brief overview of the relevant literature in this area. You can access the document here .

Pages

What do you need to succeed?
Author: 
Shelley Dunlop, QCOSS

Community Door hosts a number of useful tools and resources that can assist you with service delivery. These are all free and available for anyone to download. A few of the most popular tools are highlighted here.

...

The Womens Centre Cairns is a proudly feminist not-for-profit organisation that provides services to women and children at risk of domestic violence and homelessness. Drawing funding from the Department of Communities, Child Safety and Disability Services and Department of Housing and Public...

Author: 
Tiffany Tento, Queensland Council of Social Service

National Reconciliation Action Week (27 May to 3 June) is celebrated in Australia each year, in commemoration of two significant milestones in the reconciliation journey – the anniversaries of the successful 1967 referendum and the High Court Mabo decision.

This year’s theme is ...

Author: 
Shelley Dunlop, Queensland Council of Social Service

You may have seen the Network Spaces tab at the top of the Community Door site. You may even think Network Spaces is actually Community Door, a common assumption since the whole of Community Door used to be that green colour.

So what is Network Spaces and why would you want to use it?...

Author: 
The Social Benefit Bond Program, Queensland Treasury

The competitive tender process for the Queensland government's new Social Benefit Bonds program has recently been launched, and the Invitation for Expressions of Interest (EOI) documents are available via...

Author: 
Jim Haywood, Centacare Brisbane

At a time of significant disruption in the community services sector, many organisations are rightly focused on defining their inventory and consolidating their market position. The idea of collaboration or partnership in an increasingly competitive market seems nonsensical to many agencies....

Ring of paper children including some in wheelchairs
Author: 
Kristian Schader, Calxa

With the impending roll-out of the National Disability Insurance Scheme (NDIS) looming large in Queensland, some Not-For-Profit service providers in the Townsville region are expressing a feeling of isolation and of being somewhat disconnected.

Responding to this need, Calxa...

Human Rights for Queensland
Author: 
Aimee McVeigh, A Human Rights Act for Queensland

If a government is required to consider human rights while making decisions, a transparent dialogue with the people is created – the people can see their government cares about their rights.

When MP Peter Wellington supported the Labor Party to form government in February, they agreed to...

""
Author: 
Darren Smith, Breaking New Ground

A new chapter in the story of the not-for-profit sector is being drafted. How do small to medium organisations ensure they're written into the script?

The not-for-profit sector has already experienced significant change and uncertainty over the last few years:

  • funding
  • ...
Author: 
Kylie Hogan, National Disability Services

The Community Services Industry is facing a myriad of reforms and challenges now and into the future. 

Challenges such as an ageing population, workforce shortages, sector-wide reforms, technological advances and economic uncertainty are making it more important than ever for...

Pages

See videos from StudioQ related to this topic

Share or Print