All collaborations that are supported by documentation should include a section on the dispute resolution process to be used by the group. The process agreed to must be approved by all parties involved.
Collaboration partners will resolve disputes according to an agreed process.
- First, parties will use their best endeavors and act in good faith to resolve the dispute through discussion at Collaboration meetings, or in private between parties – if this is the preferred option.
- Second, parties will use a mutually agreeable mediator.
- Third, If the parties cannot resolve the dispute within 30 days of the commencement of the negotiation, then there role in the MOU/Partnership/Collaboration shall lapse.
If there are legal entities involved, other than the partner services then:
- If the issue is not easily resolved by discussion, then all partners will notify their parent bodies immediately.