Evidence indicates that community organisations collaborate to:
Create or modify service delivery
- A new shared service.
- Enhanced or united client service activities.
- Combined specialist and generalist service delivery.
- Combined parts of the service delivery continuum, for example prevention, early intervention and support services.
- New approaches to working with clients, for example add outreach to existing centre-based work.
- Co-location of service outlets.
- Shared infrastructure such as shared vehicles or information technology.
- Shared business processes such as payroll, bookkeeping.
- Shared functions such as service reception and administration support.
- Shared data, information, ideas or strategy through a research or evaluation collaboration.
- Shared training and professional development activities.
Develop policy at organisational or community levels
- Collaborative policy development and advocacy through a peak body.
Develop systems and change through changed relationships between organisations
- Integrated cross-agency referral systems and seamless client pathways.
- Legal auspice arrangement between a large and small agency or newly funded program.
- Memorandum of Understanding (MOU) or agreement between agencies to reduce duplication through clear definition of roles and responsibilities to meet holistic client needs.
Develop social and community
- Local committee that plans and coordinates agency participation in community awareness week activities.