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The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

They regulate the NDIS market and handle complaints about the quality and safety of NDIS supports and services. This means there will be changes for NDIS participants, providers and workers.

For participants 

The main changes they may notice will be the complaints process, and how behaviour supports and restrictive practices will be managed. To find out more go to the NDIS participants page on the website.

For Providers

The main changes they will notice include registration, complaints, incident management and reportable incidents, behaviour support and worker screening. These changes will simplify quality and safeguards requirements, as they will become nationally consistent and proportionate once they are operating in all states and territories by mid-2020. They will work with providers to improve the quality of NDIS supports and services. To find out more go to NDIS providers on the website.

For workers

The main changes they may notice as the Commission begin to operate in their area will include worker screening, NDIS Code of Conduct and complaints management. To find out more go to the Workers page on the website.

See the new NDIS Quality and Saferguards Commission website here. 

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