This Engagement and Collaboration Toolkit has been put together to assist health sector organisations to identify strategies to collaborate with other organisations outside of the health sector and to meaningfully engage with community and consumers as part of the health reform process.

ENGAGING WITH COMMUNITIES AND CONSUMERS  

Consumer engagement

Health Consumers Queensland (HCQ)  aims to strengthen the consumer perspective in health services policy, systems and service reform and improvement. In acting as your voice in health, HCQ supports consumer, community and patient involvement in all aspects and stages of their individual and collective health care. HCQ has published a range of resources and handbooks for agencies and consumers to develop consumer engagement strategies and to build the capacity of consumers to participate.   The following resources are available:

Consumer Representatives Program – Agency handbook

Consumer Representatives Program – Consumer handbook

Disadvantaged/marginalised groups

Disadvantaged and marginalised groups are sometimes the “voiceless minority”. Effective engagement strategies need to reach these groups and understand their needs to develop effective responses.

The Centre for Culture Ethnicity and Health’s A Practical Guide to CALD Consumer Participation provides a succinct range of strategies and issues to consider in engaging culturally and linguistically diverse groups.

Community Action for a Multicultural Society (CAMS) is a network of multicultural community workers undertaking systemic and group advocacy, and community capacity-building activities to strengthen multiculturalism across the state and to support people from culturally and linguistically diverse backgrounds. Regional CAMS workers may be able to provide advise or support in engaging with CALD communities.

Engaging Queenslanders – Introduction to working with Aboriginal and Torres Strait Islander Communities provides contextual information and guidance for working with Aboriginal and Torres Strait Islander communities.

PEAK AND STATEWIDE ORGANISATIONS

Peak and statewide organisations can provide information and data about disadvantaged population groups and service providers. Contact details for the following organisations can be found on their websites via the links below:  

The Queensland Council of Social Service Inc provides a voice for and with Queenslanders affected by poverty and inequality and leads on issues of significance to the social, health and community sectors state-wide.

The Queensland Alliance  is the peak body for the mental health community sector.

National Disability Services  is the Australian peak body for non-government disability services. It has an office in Brisbane.

Carers Queensland provides services such as counselling, advice, advocacy, education and training.  It also promotes the recognition of carers to governments, businesses and the public.

Council on the Ageing Queensland (COTAQ) provides a voice for older people in Queensland

Aged Care Queensland (ACQ) is a not-for-profit Association consisting members who provide care and accommodation services to aged and disabled Queenslanders.

Australian Pensioners &Superannuants League Qld Inc is a voluntary support, referral, information, advocacy and lobby group for people who are receiving various types of pensions with some living partly on superannuation funds.

Ethnic Communities Council of Queensland (ECCQ) represents the interests of the many people from culturally and linguistically diverse backgrounds (CALD) who are part of the broad social community of Queensland, and promotes multiculturalism.

PeakCare is the peak body for child protection services in Queensland

The Queensland AIDS Council aims to promote the health and well-being of lesbian, gay, bisexual and transgender (LGBT) Queenslanders. It can provide information and advice on engaging with LGBT groups.

Queensland Network of Alcohol and Other Drug Agencies (QNADA) is the peak organisation representing the views of the alcohol and other drug non-government sector.

COMMUNITY PROFILING TOOLS

There are a range of tools that can assist you with developing a profile of your community including demographic data and services available. The sites are easy to use and can be accessed via the following links:

OESR Queensland regional profiles

Infoxchange service seeker

Lifeline service finder

QFinder

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World Health Organisation The Equality Trust Fair Society Healthy Lives Health in All Policies
General Practice Queensland Australian General Practice Network Health and Community Services Workforce Council Health Consumers Queensland Queensland Aboriginal and Islander Health Council
Departmental webite: www.health.gov.au Health Reform website: www.yourhealth.gov.au
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A screenshot of the Care Opinion website
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