Emergency relief helps people deal with their immediate financial crisis situation in a way that maintains the dignity of the individual and encourages self-reliance.

There are over 700 community and charitable organisations around Australia providing Emergency Relief services.

Emergency relief assistance is generally in the form of:

  • purchase vouchers of a fixed value (for example, food, transport or chemist vouchers)
  • part-payment of an outstanding account (for example rent/accommodation, utility account/s)
  • material assistance such as household goods, food parcels or clothing
  • budgeting assistance
  • information, advocacy and referrals.

Emergency relief activities are also an important gateway to other support services such as:

  • financial counselling, microfinance and matched savings initiatives
  • financial literacy programs
  • drug and alcohol support
  • crisis accommodation
  • mental health services
  • family support services.

In this section you will find current news, resources and other information relevant to those working in emergency situations.

Find your nearest emergencyrRelief service by calling 1300 653 227 (local call cost only) and ask to be put through to your local state office.

Disaster relief and other payments

The Australian Government is responsible for administering a range of emergency relief payments and services, from disaster relief to domestic and family violence or crisis support. 

Emergency relief handbook

ACOSS have produced an Emergency Relief Handbook which they regularly update. The most recent edition was published in 2011. The handbook covers topics such as how to administer emergency relief, the role of an emergency relief organisation, workers' responsibilities, clients rights, training and financial management.

Social security

Pensions and allowances are available to permenant residents meeting specific criteria in emergency situations. These are administered by the Department of Human Services through Centrelink Offices.

Immediate hardship assistance

The state and federal government as well as many charities provide emergency relief for people experiencing severe hardship.  This assistance is brokered through local community services. 

Essential household contents grant

Financial assistance is available through the essential household contens grant to help people in activated disaster areas who are uninsured or unable to claim insurance to replace essential household contents.

Structural assistance grant

Those who are uninsured or unable to claim insurance may be eligible for a one-off payment as a contribution towards repairs to their home to make it secure and safe.

Electricity, gas and water bill information

The Queensland Council of Social Service has compiled a set of resources to provide information on the cost of living issues associated with essential services, and to assist people experiencing difficulty with an electricity, gas or water bill.

There are also links to information on other essential service costs, such as transport and telecommunications.

People who are uninsured or unable to claim insurance may be eligible for an essential services safety and reconnection grant to hep reconnect essential services that were damaged by a disaster.

Emergency volunteering

Volunteering Queensland have launched the Emergencing Volunteering website and app, where you can register to help your local community in times of disaster, as well as checking how prepared you are in your home or business.

Natural disasters and mental health

The aftermath of the trauma associated with natural disasters can be ongoing emotional and mental health issues. Mindhealthconnect provides some resources on how to develop resilience and coping with the stress of natural disasters.

No Interest Loans Scheme (NILS) and microfinance

The No Interest Loans Scheme (NILS®) provides interest-free loans for individuals or families on low income. It is a community-based program that enables people to access fair, safe and equitable credit for the purchase of goods and services. The service is administered nationally by Good Shepherd Youth and Family Service with the support of the National Australia Bank. 

Find out more about NILS and other micro-finance programs.

The Queensland Government is committed to providing both immediate and ongoing support to those who have been directly affected by a natural disaster. The Department of Communities, Child Safety and Disability Services (DCCSDS) is responsible for leading human and social recovery activities...

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