Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

Amparo Advocacy have recently released factsheets about the National Disability Insurance Scheme, translated into 33 languages.

The Queensland Accessing Interpreters Working Group (QAIWG) have recently developed a policy guideline and policy template on engaging and working with interpreters to model how organisations can manage access to interpreters for clients with difficulty communicating in English.

You can also access mental health resources for multicultural people.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.


Licensed real estate agencies operating in eligible areas of new settlement are now able to register with the Translating and Interpreting Service (TIS National) to access free phone interpreting services until 30 June 2016. The service may be used to communicate with Australian citizens and...
Mobile phone on table
The New Roots smartphone app provides information, tips and tools to help with starting a new life in Australia. The app was developed to promote health and wellbeing, to assist with participating in community life and to access community and government services. It is available in English, Arabic...
Angela Blanchard speaks in Houston, Texas
Thursday 10 December 2015 is International Human Rights Day . Recently, in Houston, Texas, they held their first Annual Human Rights Day Festival. Angela Blanchard, President and CEO of Neighborhood Centers spoke at the festival about human rights, fears, our beliefs about people, safety and making...
Hearing her voice front cover image
The National Plan to Reduce Violence against Women and their Children 2010–2022 (the National Plan) is a 12-year strategy that aims to make a significant and sustained reduction in violence against women and their children. Under the Second Action Plan 2013–2016: Moving Ahead (the Second Action...
mda training logo
Do you want to communicate more effectively with your clients that come from refugee backgrounds? Attend a one-day accredited training course to develop competency in working effectively with refugees. This course is part of the national training framework, and can be accredited towards a...
Hon Curtis Pitt MP
On 17 July the Honourable Curtis Pitt MP, Treasurer, Minister for Employment and Industrial Relations and Minister for Aboriginal and Torres Strait Islander Partnerships, spoke about the state budget and how it will impact on the community service sector at the QCOSS State Budget Breakfast. You can...
The 2016 Australian of the Year Awards are now open for nomination. Each year our nation celebrates the achievement and contribution of eminent Australians through the Australian of the Year Awards by profiling leading citizens who are role models for us all. They inspire us through their...
The Department of Communities, Child Safety and Disability Services (Multicultural Affairs Queensland) is funding three dedicated on-the-ground workers under the Community Action for a Multicultural Society (CAMS) program. Multicultural Affairs Queensland is seeking organisations able to deliver...
T he Queensland Accessing Interpreters Working Group (QAIWG) is a coalition of non-government organisations concerned with equitable service provision of people from culturally and linguistically diverse communities in Queensland. The group has recently published a number of publications with the...
Multicultural hands
QCOSS is pleased to release two new publications regarding the development of multicultural indicators of wellbeing for children, women and families from migrant and refugee backgrounds. The intent of these publications is to reinforce the need to develop program responses based on research and...


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