Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

Amparo Advocacy have recently released factsheets about the National Disability Insurance Scheme, translated into 28 languages.

The Queensland Accessing Interpreters Working Group (QAIWG) have recently developed a policy guideline and policy template on engaging and working with interpreters to model how organisations can manage access to interpreters for clients with difficulty communicating in English.

You can also access mental health resources for multicultural people.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.

Queensland Council of Social Service (QCOSS), in conjunction with the Queensland Accessing Interpreters Working Group (QAIWG), hosted a webinar to assist organisations to manage access to interpreters for clients with difficulty communicating in English. The webinar covered: Why an organisation...
Health Translations enables health practitioners and those working with culturally and linguistically diverse communities to easily find translated health information. The Health Translations Directory provides direct links to reliable translated health resources produced in Australia...
The Queensland Mental Health Commission provides grants of up to $50,000 to enable organisations to implement innovative, locally-led initiatives to improve the mental health and wellbeing of Queenslanders in line with a range of priority actions in the Queensland Mental Health, Drug and Alcohol...
Queensland is a multicultural success story. It’s home to people who speak more than 220 languages, hold more than 100 religious beliefs and come from more than 220 countries. August is Queensland Multicultural Month, so let’s celebrate our diversity and try something new — taste a new flavour,...
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The Switched On Communities Grants program will provide $500,000 for not-for-profit community organisations in South-East Queensland to assist their communities become switched on. With thanks to AGL and the Queensland Government, g rants of up to $100,000 can be used to: Improve the access of...
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The Australian Institute of Families (AIFS) has published a special facts sheet exploring the different phases of family, from the families we live with as children to the families we form as we grow older. Each of us sees family from a different perspective as we grow and move through life, and...
Australia is becoming more culturally diverse and many Australian organisations need support to effectively manage the opportunities and challenges that this cultural diversity brings. Research demonstrates that organisations that manage cultural diversity well can expect to receive a host of...
Michael Hogan, Director General of the Department of Communities, Child Safety and Disability Services has provided the following overview of his department's budget services for peak and partner organisations. The department's total operating expenditure for 2016-17 is $2.818 billion, representing...
Now in its fifth year, The Salvation Army's Economic and Social Impact Survey (ESIS) surveyed more than 1,600 clients across Australia. The report revealed “disturbing new statistics on the level of poverty in Australia”, showing that some disadvantaged Australians are living on just $17 a day. “...
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nib foundation's Community Grant program aims to support locally-based initiatives which will make a positive difference to the health and wellbeing of Australian communities, with a focus on the health of young people, and carers. A Community Grant round is held each year and applications are...

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Engaging Queenslanders: an introduction to working with culturally and linguistically diverse communities (2008) Department of Communities Culturally Responsive Service Delivery - Community Door Resources to assist community organisations provide cultually appropriate services to their clients...
Centre for Multicultural Youth (Victorian Service) Information sheets can be downloaded from their website: www.cmy.net.au Does age really matter? (2007) info sheet includes background information about why young people arrive in Australia with different dates of birth on their official...
Physical and recreational activity Keeping Sport Fun and Safe Department of Victorian Communities & Australian Sports Commission - (2005) Codes of behaviour for user-friendly junior sports clubs. Including tips for players, parents and spectators, coaches and teachers, officials,...
Caring for your community: A Career in Aged Care for Bilingual Staff (2007). A booklet to address the growing need for bilingual workers in aged care.
Queensland Health has information on many multicultural health related topics including: Impact of cultural and language on health care Key issues when communicating with people from multicultural backgrounds Where to get translated health information Includes information on...
There are a number of online resources that can assist you with cultural competency training. Queensland Aboriginal and Torres Strait Islander Home and Community Care Services Best Practice Stories Part 1 Part 2 Part 3 Partners in Cultural Competence (PiCC) provides cross cultural training and...
The 2011 Queensland Government Language Services Policy was launched in July 2011. This policy aims to enhance access to interpreters and translated information for people from culturally and linguistically diverse backgrounds to enable equitable access to the full range of services. These...
Frequently Asked Questions General Questions How can my client access an interpreter... How do I access interpreters if my service is funded by... Resources for working effectively with Interpreters

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