Welcome to our section on working with culturally and linguistically diverse people and communities.

One in five Queenslanders are born overseas, more than a third are either overseas born or have at least one parent born overseas, Queenslanders speak more than 220 languages and approximately one in 10 Queenslanders speaks a language other than English at home.

It is estimated that there are approximately 203,000 persons of Aboriginal and Torres Strait Islander backgrounds in Queensland and many reside in remote communities retaining their own language.

Amparo Advocacy have recently released factsheets about the National Disability Insurance Scheme, translated into 33 languages.

The Queensland Accessing Interpreters Working Group (QAIWG) have recently developed a policy guideline and policy template on engaging and working with interpreters to model how organisations can manage access to interpreters for clients with difficulty communicating in English.

You can also access mental health resources for multicultural people.

In this section you will find news, resources and more information about working with culturally and linguistically diverse people.

 

Media Statement Minister for Communities, Women and Youth, Minister for Child Safety and Minister for the Prevention of Domestic and Family Violence The Honourable Shannon Fentiman Financial assistance is now available for south-east Queensland’s not-for-profit organisations that have been affected...
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The Queensland Multicultural Awards recognise the valuable contributions of Queenslanders who support and promote a united, harmonious and inclusive Queensland community. It is time to nominate an individual or organisation that does outstanding work or volunteering in Queensland. In 2017 the...
The Department of Communities, Child Safety and Disability Services' (DCCDS) Community Recovery section is encouraging individuals, carers and service providers in the DCCSDS North and Far North Queensland area to be prepared in relation to Tropical Cyclone Debbie. The likely impacts of a tropical...
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Queensland Government media release Nominations for the 2017 Queensland Reconciliation Awards are now open. Premier Annastacia Palaszczuk said the awards recognised businesses, community organisations, educational institutions and partnerships that had strived for unity and reconciliation. “This...
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A joint QCOSS and PeakCare one-day workshop will explore the many aspects of cultural inclusion in a community service setting. At the end of the day attendees will have a better understanding of the strengths of culturally diverse communities and how to appropriately include people from different...
AMPARO Advocacy partnered with Griffith University, Queenslanders with Disability Network, and Community Resource Unit to hold a one day forum to explore what steps would ensure that people from CALD backgrounds with disability are best supported by the NDIS. This forum quickly booked out but...
Not-for-profit Law has updated its guide to 'The laws of advertising and your community organisation'. The resource provides practical tips to help organisations comply with the laws of advertising and marketing in Australia. Importantly, these laws apply to many fundraising activities of charities...
Queensland Council of Social Service (QCOSS) is thrilled that more than 150,000 Queensland families will receive a rebate on their electricity bills as part of new state government policy. Following recommendations from QCOSS, the existing $330 Electricity Rebate will be extended to include...
‘Building Belonging’ is a comprehensive toolkit of early education resources which includes an ebook, song with actions, educator guide, posters and lesson plans. It is focussed on encouraging respect for cultural diversity and tackling racial prejudice in early childhood settings. The resources...
2Spirits (QuAC) and Queensland Council of Social Service (QCOSS) have partnered up to inquire into the challenges faced by people who identify as Lesbian, Gay, Bisexual, Sistergirl, Brotherboy, Transgender, Queer and Intersex who experience domestic and family violence. This is an anonymous survey...

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PiCC offer cross-cultural training and consutancy service in Queensland, maintaining a register of approved and highly experienced cross-cultural trainers. www.picc.org.au
Engaging Queenslanders: an introduction to working with culturally and linguistically diverse communities (2008) Department of Communities Culturally Responsive Service Delivery - Community Door Resources to assist community organisations provide cultually appropriate services to their clients...
Centre for Multicultural Youth (Victorian Service) Information sheets can be downloaded from their website: www.cmy.net.au Does age really matter? (2007) info sheet includes background information about why young people arrive in Australia with different dates of birth on their official...
Physical and recreational activity Keeping Sport Fun and Safe Department of Victorian Communities & Australian Sports Commission - (2005) Codes of behaviour for user-friendly junior sports clubs. Including tips for players, parents and spectators, coaches and teachers, officials,...
Caring for your community: A Career in Aged Care for Bilingual Staff (2007). A booklet to address the growing need for bilingual workers in aged care.
Queensland Health has information on many multicultural health related topics including: Impact of cultural and language on health care Key issues when communicating with people from multicultural backgrounds Where to get translated health information Includes information on...
There are a number of online resources that can assist you with cultural competency training. Queensland Aboriginal and Torres Strait Islander Home and Community Care Services Best Practice Stories Part 1 Part 2 Part 3 Partners in Cultural Competence (PiCC) provides cross cultural training and...
The 2011 Queensland Government Language Services Policy was launched in July 2011. This policy aims to enhance access to interpreters and translated information for people from culturally and linguistically diverse backgrounds to enable equitable access to the full range of services. These...
Frequently Asked Questions General Questions How can my client access an interpreter... How do I access interpreters if my service is funded by... Resources for working effectively with Interpreters

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